Harte Hanks Q4 revenue falls, but company posts net profit
Overview
Customer experience firm's Q4 revenue fell 15% yr/yr as all segments declined
Company posted Q4 net profit, reversing prior-year loss
Q4 adjusted EBITDA dropped yr/yr but remained positive
Outlook
Company says it is focused on margin expansion and disciplined capital allocation in 2026
Harte Hanks aims to deepen customer relationships to drive profitable growth in 2026
Result Drivers
LOGISTICS CUSTOMER EXIT - Fulfillment & Logistics segment revenue fell mainly due to a logistics customer exit earlier in the year
CALL CENTER INVESTMENT - Customer Care segment profitability declined due to investment in a new call center and expanding the Company’s investment in its relationship with Samsung
IMPAIRMENT IMPACT - Revenue Solutions segment EBITDA increased year-over-year due to the absence of prior-year impairment charges, not underlying growth
Company press release: ID:nACSNZQwSa
Key Details
Metric | Beat/Miss | Actual | Consensus Estimate |
Q4 Revenue |
| $39.9 mln |
|
Q4 EPS |
| $0.30 |
|
Q4 Net Income |
| $2.2 mln |
|
Q4 Adjusted EBITDA |
| $1.2 mln |
|
Q4 Operating Expenses |
| $39.9 mln |
|
Q4 Pretax Profit |
| -$307,000 |
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