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LivePerson Q2 revenue falls but beats estimates

ReutersAug 11, 2025 8:41 PM


Overview

  • LivePerson Q2 revenue falls 25.4% yr/yr but beats analyst expectations, per LSEG data

  • Net loss for Q2 was $15.7 mln, impacted by previous debt extinguishment gain

  • Company secured refinancing to deleverage balance sheet, extending runway to 2029


Outlook

  • LivePerson expects Q3 revenue between $56 mln and $59 mln

  • Company anticipates full-year revenue to range from $230 mln to $240 mln

  • LivePerson sees Q3 adjusted EBITDA between $(4) mln and $(2) mln

  • Company expects recurring revenue to represent 93% of total revenue


Result Drivers

  • CUSTOMER CANCELLATIONS - Revenue decline attributed to customer cancellations and downsells

  • AI CONVERSATIONS - 45% sequential increase in AI-powered conversations, per CEO John Sabino

  • REFINANCING AGREEMENT - Secured refinancing to deleverage balance sheet and extend runway through 2029, per CFO John Collins


Key Details

Metric

Beat/Miss

Actual

Consensus Estimate

Q2 Revenue

Beat

$59.60 mln

$58.60 mln (4 Analysts)

Q2 EPS

-$0.17


Analyst Coverage

  • The current average analyst rating on the shares is "hold" and the breakdown of recommendations is no "strong buy" or "buy", 4 "hold" and no "sell" or "strong sell"

  • The average consensus recommendation for the it services & consulting peer group is "buy."

  • Wall Street's median 12-month price target for LivePerson Inc is $0.93, about 30.8% below its August 8 closing price of $1.21

Press Release: ID:nPnb37FTza

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