Coinbase, el mayor intercambio de criptomonedas de EE. UU., se enfrenta actualmente a una ola de quejas de los usuarios sobre problemas de retiro y dificultades con otras opciones de transferencia de criptomonedas. Los usuarios han informado que se les ha restringido el envío o movimiento de sus existencias.
La situación emergente ha causado un poco de pánico entre los usuarios de Coinbase y la comunidad criptográfica en las redes sociales. Sin embargo, el intercambio de cifrado ha pasado factura con la aparición de estos casos, mientras que los expertos han sugerido por qué se podrían haber infligido tales restricciones.
Un usuario de X (@jamescrow) publicó una captura de pantalla que decía "Envíos criptográficos restringidos". Mencionó que Coinbase no envió ninguna advertencia antes de la compra.
Coinbase respondió al problema planteado por el usuario y le pidió que les enviara un mensaje privado para poder ayudarlo mejor.
@ seanclarke911, ¿podrías hacer correr la voz sobre esto que @coinbase ha implementado? No hay aviso de esto antes de la compra. Irá a las autoridades. pic.twitter.com/8UkxEl6Ixg
– JimmyCorvidae⚡ (@jamescrow) 28 de septiembre de 2024
Another user (@rajatsonifnance) posted that “almost 18 hours on this Bitcoin withdrawal from Coinbase through lightning” and it is still pending.
The crypto exchange asked the user to share his Coinbase-associated email or transaction hash in order to check the details. It advised the user to not share the password or sensitive account details with anyone.
Amid growing complaints, Crypto expert Adam Cochran in a post suggested that Coinbase does force such types of restrictions in multiple situations. First, if the exchange detects a potential account compromise that may indicate a breach then it will impose limitations to protect user funds. But it can also happen at the time of noticing a potential Know Your Customer (KYC) and Anti-Money Laundering (AML) violation.
He notes that while these measures seem annoying, legitimate accounts typically resolve these issues without difficulty. The expert highlighted that extended lockouts often occur when users repeatedly interact with flagged addresses on the blockchain.
Cochran informed that such issues can also arise when users make purchases with a credit card associated with a long chargeback period. They may face withdrawal limitations if they don’t have an established record of buying with that card on Coinbase.
There is another case where accounts that previously initiated chargebacks may encounter withdrawal cutbacks on new credit card purchases until the settlement date passes.
He added that one of the challenges surrounding KYC/AML policies is the inability to disclose the specific reasons for account restrictions in certain jurisdictions. This lack of transparency might lead users to frustration.