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ServiceNow beats Q4 revenue estimates, sets additional $5 bln for share repurchase program

ReutersJan 28, 2026 9:19 PM


Overview

  • AI platform's Q4 revenue grew 20.5%, beating analyst expectations

  • Adjusted EPS for Q4 beat analyst expectations

  • Company authorized additional $5 bln for share repurchase program; planned imminent $2 bln accelerated buyback


Outlook

  • ServiceNow expects Q1 2026 subscription revenue of $3.650 bln to $3.655 bln

  • Company forecasts full-year 2026 subscription revenue of $15.530 bln to $15.570 bln

  • ServiceNow sees Q1 2026 cRPO growth at 22.5%


Result Drivers

  • SUBSCRIPTION REVENUE GROWTH - ServiceNow reported a 21% year-over-year increase in subscription revenues, driven by growth in licensed users, workflows, and transactions on its platform

  • AI PRODUCT PERFORMANCE - Emerging AI products like Now Assist and Workflow Data Fabric outperformed, contributing to strong Q4 results

  • STRATEGIC ACQUISITIONS - Recent acquisitions are expected to create new market opportunities and enhance ServiceNow's AI capabilities


Key Details

Metric

Beat/Miss

Actual

Consensus Estimate

Q4 Revenue

Beat

$3.57 bln

$3.53 bln (34 Analysts)

Q4 Adjusted EPS

Beat

$0.92

$0.88 (34 Analysts)

Q4 EPS

$0.38

Q4 Net Income

$401 mln

Q4 Subscription Revenue

$3.47 bln


Analyst Coverage

  • The current average analyst rating on the shares is "buy" and the breakdown of recommendations is 43 "strong buy" or "buy", 3 "hold" and 1 "sell" or "strong sell"

  • The average consensus recommendation for the software peer group is "buy"

  • Wall Street's median 12-month price target for ServiceNow Inc is $210.00, about 59.3% above its January 27 closing price of $131.80

  • The stock recently traded at 32 times the next 12-month earnings vs. a P/E of 48 three months ago

Press Release: ID:nBw3Xb3K1a

For questions concerning the data in this report, contact Estimates.Support@lseg.com. For any other questions or feedback, contact reuters.support@thomsonreuters.com.

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