Relm’s Davey: AI will 'phenomenally change' industry jobs

By Mia MacGregor

March 13 - (The Insurer) - Artificial intelligence is set to “phenomenally change” jobs across the insurance industry over the next five years, particularly in administrative roles, according to Claire Davey, head of product innovation and emerging risk at Relm Insurance.

Speaking at the 2025 PLUS D&O Symposium on March 6 during a panel on AI and D&O risks, Davey warned that the technology will drive a fundamental shift in the workforce.

“Many jobs, particularly those that are administrative, are at risk of being phenomenally changed by artificial intelligence technology,” she said.

​​AI is already reshaping underwriting processes by streamlining workflows, a trend Davey expects to continue. However, she stressed the need for human oversight.

“One of the key governance controls and duties with AI technology is that it requires human oversight. So while AI could perform some underwriting stages, you would hope that there is still a human reviewing its output and sense-checking that.”

Nick Reider, senior vice president and deputy D&O product leader for the West at Aon, echoed concerns about AI’s limitations.

“AI lacks the judgement component, and there's a lot of judgement that goes into the job,” he said. “So I hope that the technology never touches jobs in our industry and that my job would be safe, but I just don't know.”

Jeffrey Chivers, CEO of AI-powered litigation workspace Syllo, raised a broader question about AI’s capabilities.

“One of the biggest questions out there is, can AI develop judgement? Not just in underwriting, but across all the other white-collar domains in which judgement is an essential part of the job.”

He added: “When I think about all the things I read in the news and all the announcements by big model companies, I'm always asking, among other things, is this any different? Is there any change here with respect to a model's ability to exercise the kind of nuance of value judgement and other types of judgements that go into a mission-critical job in knowledge work?

“So far, the answer for me has been no. But if the answer becomes yes at some point in the next five years, that’s what changes everything.”

Chivers also pointed to AI’s growing role in the legal industry.

“Really proactive law firms are using AI to both reduce the overall cost of litigation and make more money in the process. I think that's going to be an interesting business model trend among law firms over the next few years.

“I'd expect eventually for the new norm to be a much more efficient and cost-effective form of litigation, which has all kinds of second-order effects with respect to strategic decision-making and settlement strategy regarding litigation,” Chivers said.