酷澎 (CPNG) 2026 年第三季法說會：營收 100 億美元與第四季成長指引

重點摘要

• 酷澎 2026 年第三季淨營收達 100 億美元，年增 7%，按固定匯率計算成長 11%，超越公司先前給出的 8%–9% 固定匯率成長指引。
• 產品電商營收按固定匯率計算成長 8% 至 84 億美元。若扣除中秋節時間推移估計帶來的 1 個百分點拖累，成長率約為 9%，較第二季加速。
• 合併調整後 EBITDA 為 1.16 億美元，利潤率為 1.2%，年減約 330 個基點。管理層將第三季描述為產品電商調整後 EBITDA 利潤率預期的低點。
• 新興發展業務營收按固定匯率計算成長 27% 至 16 億美元，主要由台灣市場與 Eats 帶動。由於酷澎加速基礎設施與供應鏈投資，該部門調整後 EBITDA 虧損擴大至 2.69 億美元。
• 管理層預期第四季固定匯率營收成長為 13%–14%，且合併調整後 EBITDA 利潤率將季增 50–150 個基點。
• 酷澎維持其預期，即產品電商調整後 EBITDA 利潤率將在 2027 年年中前恢復至接近資料事件前的水準，不過各季度的復甦步調可能會有所差異。

核心財務業績

酷澎列報了約 2.48 億美元與 7 月物流中心火災相關的費用，其中包括 9,500 萬美元的銷貨成本，以及 1.53 億美元的營業、一般及管理費用。

該公司在本季亦回購了 1,300 萬股 A 類股，總金額約 2.01 億美元。

業務與營運表現

產品電商持續復甦

在扣除中秋節時間推移影響後，產品電商按固定匯率計算的成長率加速至約 9%。活躍客戶數達到 2,520 萬，同時酷澎表示韓國 WOW 會員人數創下歷史新高，實現強勁的年增與季增。

管理層將報告成長率所面臨的剩餘壓力，歸因於少數在先前資料事件後離去且尚未回歸的會員。據公司指出，已回歸客戶的消費金額高於先前水準，而從未離去的會員消費金額亦創下新高。新會員已充分彌補了客戶數量的缺口，但他們仍處於消費曲線的較早階段。

火箭速配選品數量以強勁的雙位數速度擴展。在高頻購買以及全國早晨達或當日達配送的支持下，火箭生鮮 (Rocket Fresh) 貨量成長速度超過整體產品電商的兩倍。

酷澎也開始推出 先試後付 (Try Now Pay Later)，這是一項 WOW 時尚權益，允許會員在付款前先試用商品 7 天。

管理層表示，利潤率壓力仍屬暫時性質

產品電商調整後 EBITDA 利潤率為 4.6%，年減約 420 個基點，季減 50 個基點。管理層列出三大主要壓力：供應鏈中斷、對比事件前需求曲線的固定成本去槓桿化，以及用於重新獲取客戶的行銷與促銷支出增加。

隨著邊際回報下降，該公司已開始減少重新獲取客戶的行銷費用。隨著貨量復甦，公司亦預期產能利用率與供應鏈經濟效益將會改善。管理層指出，這些壓力屬於暫時性而非結構性。

酷澎持續投資自動化技術，包括在包裝站安裝 AI 攝影機以減少人工掃描，以及能自訂包裝尺寸的自動打包系統。

台灣市場驅動新興發展業務的成長與投資

新興發展業務營收按固定匯率計算成長 27%，較第二季的 24% 加速。台灣與 Eats 仍為主要的成長驅動力。

在台灣，酷澎的自營最後一哩配送網路目前每週七天皆能在隔日送達絕大多數訂單。早晨達服務涵蓋超過 50% 的人口。台灣 WOW 會員人數突破 年增 100% 且 季增 14%。

管理層表示，此加速成長並非由特定行銷活動帶動。相反地，管理層將採用率歸功於更豐富的選品、低廉的價格、差異化的配送，以及物流履約、配送與直接採購能力的持續擴展。

酷澎正超前需求建設基礎設施，因為物流履約與供應鏈產能需要較長的準備期。此加速投資是新興發展業務虧損展望擴大的主要原因。

Eats 擴展至餐飲外送之外的領域

酷澎正在韓國透過便利商店與在地商家將 Eats 擴展至非餐飲的即時配送。雖然 Rocket 配送在許多品類上能提供更廣泛的選擇，但該服務比 Rocket 配送提供更短的送達時間與更小的訂單批次。

管理層表示該倡議仍處於早期測試階段。Eats 與 Rocket Now 在韓國與日本的營運繼續維持接近損益兩平，公司預計在可預見的未來該狀況不會改變。

管理層指引

• 2026 年第四季合併營收：按固定匯率計算成長 13%–14%，反映產品電商持續復甦。
• 2026 年第四季合併調整後 EBITDA 利潤率：預期將季增 50–150 個基點，因產品電商表現改善及行銷支出下降。
• 產品電商利潤率復甦：管理層預期調整後 EBITDA 利潤率將在 2027 年年中前恢復至接近資料事件前的水準，同時指出各季度進度可能會有所不均。
• 新興發展業務虧損：酷澎先前預估全年虧損為 9.5 億至 10 億美元，並將該展望的上限調高 5,000 萬至 1 億美元，主要原因在於加速對台灣基礎設施與供應鏈的投資。

風險與值得關注的領域

• 資料事件發生後，有一批前會員尚未回歸，持續拖累產品電商的年增表現比較。
• 產品電商利潤率仍受到低於預期的銷量、固定成本去槓桿化、供應鏈壓力以及高企的促銷費用影響。
• 台灣市場的投資需要超前需求建設產能，這可能會降低短期內的利用率並擴大新興發展業務的虧損。
• 台灣與日本的早期虧損在合併層面上無法提供抵銷性的稅務效益。
• 過去 12 個月的自由現金流量為負值，反映出獲利能力下降、資本支出增加、火災相關現金支出以及稅金繳納增加。
• 季節性因素與假期時間可能會使各季度間利潤率復甦的步調不均。

分析師問答重點

管理層表示，第三季應為產品電商調整後 EBITDA 利潤率的低點。預計未來幾季將會有所改善，但具體時間將取決於季節性因素、重新獲取客戶行銷費用的減少、供應鏈正常化以及需求與固定產能之間更好的匹配。

在客戶消費方面，酷澎表示回歸會員與從未離去的會員消費額持續以正常化速度成長。隨著公司跨越受資料事件影響的時期，管理層預期報告的產品電商成長率將向活躍客戶數的成長率收斂。

關於台灣市場，管理層強調，由於客戶採用率與留存率增強，投資正在加速進行。公司正在優先發展物流履約能力、最後一哩配送、供應商關係與營運能力，而非追求短期內產能利用率的最大化。

對於先試後付 (Try Now Pay Later) 及其他早期倡議，酷澎在擴大投資前，將評估客戶採用率、參與度、單位經濟效益、可擴展性及長期股東回報。

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管理層陳述

Operator

Hello, everyone. My name is Ronnie, and I will be your conference operator today. At this time, I would like to welcome everyone to the Coupang 2026 Third Quarter Earnings Conference Call. [Operator Instructions] Now I'd like to turn the call over to Mike Parker, Vice President of Investor Relations. You may begin your conference.

Michael Parker

Thanks, operator, and welcome, everyone, to Coupons Third Quarter 2026 Earnings Conference Call. I'm pleased to be joined on the call today by our Founder and CEO, Bom Kim; and our CFO, Gaurav Anand. The following discussion, including responses to your questions, reflects management's views as of today's date only.

We do not undertake any obligation to update or revise this information except as required by law. Certain statements made on today's call may include forward-looking statements, including statements regarding future financial and operational results. Actual results may differ materially. Additional information about factors that could potentially impact our financial results is included in today's press release and in our filings with the SEC including our most recent annual report on Form 10-K and subsequent filings.

As we share our third quarter 2026 results on today's call, the comparisons we make to prior periods will be on a year-over-year basis, unless otherwise noted. We may also present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including reconciliations of these measures to the most comparable GAAP measures are included in our earnings release, our slides accompanying this webcast and our SEC filings, which are posted on the company's Investor Relations website.

And now I'll turn the call over to Bom.

Bom Suk Kim

Thanks, everyone, for joining us today. I'll start by highlighting a few things upfront and then go deeper into the quarter. First, momentum continued to build across the business in Q3. Consolidated revenue grew 11% year-over-year in constant currency, exceeding the guidance range we provided and a step-up from Q2 even with the Chuseok holiday timing working against us this year. .

Product commerce grew 8% in constant currency or about 9% adjusting for the holiday shift and acceleration from Q2. Second, our while membership in Korea is at the highest level in our history with strong growth both year-over-year and quarter-over-quarter. Net additions are running above historical rates, driven by both returning members and strong new sign-ups.

We keep investing in expanding the value proposition for WOW members, which, in turn, drives higher retention and growth in membership. This quarter, we began rolling out Try Now Pay Later a new WOW benefit in fashion that lets members try items on for 7 days before pain. One small example of how we keep expanding the value we provide.

Our goal is to make WOW, the best value membership program anywhere in retail. Third, product commerce is tracking towards the mid-next year recovery we laid out last quarter. The underlying customer behavior remains just as strong as what we spoke to last quarter, and we expect the reported growth and margins to approximate historical levels as we lap the effective periods next year.

And fourth, in developing offerings, growth accelerated to 27% in constant currency and the customer signals we track most closely strengthened again. Taiwan and Eats continue to lead the way. We're also excited about extending Eats into nonfood on-demand delivery in Korea, more on that in a moment.

Let me take each in turn. On product commerce, the drivers of our momentum are the same ones that have powered our growth for more than a decade. Our unwavering focus on wowing customers with the lowest prices, broader selection and unbeatable service.

We're working to widen that experience gap quarter after quarter, which is the compounding engine behind this business. The soft spot in reported growth this quarter remains a small cohort of members who left after the data incident and haven't yet returned.

The members who did return despite being a way and allocating their retail wallets elsewhere for a period, have not only returned to their prior levels of spend, but they've continued to compound this quarter at normalized rates consistent with what we saw last quarter.

And the members who never left are also spending at record levels and growing as fast as they were before the incident. These are among the clearest signs yet of where we stand competitively and the strength of our value proposition across service, price and selection.

New members have been more than filling in the gap and member count, though they naturally begin at the early part of the spend curve. It takes time for them to climate as each cohort before them has. As we lap the effective periods next year, the non returning cohort drops out of the year-over-year comp and our reported growth converges with the growth of the underlying customer base.

That base continued to grow spend at normalized rates this quarter, consistent with the spend growth we spoke to last quarter. Viable selection is the lever our teams are focused on. because it's the input that we see customers responding to most directly.

Our assortment on Rocket grew at strong double-digit rates this quarter, giving customers more of what they need at low prices and with the best delivery experience is one of the clearest ways we compound growth over the long term. Fresh is a great example of the power of this cycle.

Rocket Fresh volumes grew more than twice the pace of overall product commerce this quarter. That's the result of years of investment to offer customers the best fresh selection anywhere at low prices and delivered free with dawn or same-day delivery nationwide.

Fresh is a category customers buy with high frequency and the delivery experience we provide is deeply differentiated. It engages customers with Coupang in a way few other categories can, and we see a long runway here. On product commerce margins, the 3 temporary items we described last quarter, supply chain headwinds, fixed cost deleverage against the pre-incident demand curve and the elevated marketing investment we're making to accelerate the return of departed customers, continue to work through the P&L on the trajectory we expect.

The mechanics are the same ones we laid out before. The supply chain dislocation normalizes as our volumes rebuild and the volume-based savings we're missing this year come back. Capacity utilization catches up as demand better aligns with the cost base we've built and the marketing setup is already beginning to taper, which we'd expect to continue in the quarters ahead.

We don't believe any of these items are structural. Some are near-term investments we've chosen to make, while others are temporary headwinds. Our expectation in returning next year to product commerce margins approximating pre-incident levels is unchanged.

Underneath these near-term items, work continues on the long-term margin drivers. Process improvements and deeper automation across our fulfillment and logistics network are producing higher customer service levels and lower cost to serve at the same time.

This quarter, for example, we began deploying AI cameras in our packing stations to remove the need for manual scanning paired with auto baggers that automatically size and customized packaging for each order, cutting both time and packaging waste.

Each is small on its own, but they compound with the constant innovation, technology and process excellence across our operations. Turning to developing offerings. We're in Taiwan, the response from customers is accelerating. Our owned last-mile network now delivers the vast majority of orders next day, 7 days a week.

Dawn delivery, which we began rolling out last quarter, is already accessible to over 50% of the population. Our WOW membership program in Taiwan has grown more than 100% year-over-year and 14% quarter-over-quarter. An acceleration over the growth we saw in Q2.

Our differentiated Rocket delivery experience, combined with the value of our WOW membership program are helping drive strong adoption and retention in customers. This is remarkably similar behavior to what we saw in Korea at the same stage.

Beyond our fulfillment and logistics network, we're building what will ultimately enable the highest levels of value for our consumers through direct sourcing relationships with brands. The combination of deep selection, operational excellence and a supply chain that enables everyday low prices and an own delivery experience, no one else matches is what has driven compounded growth for us in Korea for more than a decade.

That same combination is now taking shape in Taiwan. We're encouraged to see the trajectory in Taiwan accelerating and closely following the same path in Korea. The signals we track most closely, customer adoption, cohort retention, service differentiation are each tracking well.

Our teams are focused on scaling the offering by building the foundation for the highest levels of customer experience, while simultaneously progressing towards profitability, not one at the expense of the other. As we continue to execute with discipline, we expect Taiwan to be a meaningful contributor to consolidated cash flow in the years to come.

Eats and Rocket Now, our on-demand food delivery offerings in Korea and Japan continue to delight customers. Our focus is the same as it's been from the start. Providing the best combination of service, price and selection. And customers continue to embrace them at increasing levels.

We're also rolling out nonfood on-demand delivery in Korea, extending our Eats offering into product categories where customers can now get free delivery across a wide assortment in just minutes. It's still very early but we'll continue to iterate on how to expand the value proposition for customers. As always, we continue to take the long view on value for our customers and returns for our shareholders and Q3 reinforces it.

The long-term opportunity in Korea, in Taiwan and across our developing offerings is as compelling to us today as it has ever been. Now I'll turn the call over to Gaurav to walk through the financials in more detail

Gaurav Anand

Thanks, Bom. Our Q3 results reflect continued progress in our underlying business in line with the recovery trajectory we have outlined. Consolidated revenues grew at 7% or 11% in constant currency above the 8% to 9% range we guided to. .

Before I walk through the segment results in detail, I would note that this quarter, we recorded approximately $248 million in expenses relating to the fire at one of our fulfillment centers in July. These expenses were recorded as $95 million in cost of sales and $153 million in OG&A.

Where relevant, I will provide results with and without the impact of the fire. Let me cover our segment performance and then move to consolidated results. In product commerce segment net revenues were $8.4 billion for the quarter, growing 5% on a reported basis and 8% in constant currency.

The timing shift of Chuseok holidays we discussed last quarter negatively impacted both our product commerce and consolidated constant currency growth rates by an estimated 1 percentage point this quarter. Adjusting for this impact, product commerce constant currency growth accelerated versus Q2 to approximately 9%.

Current commerce active customers were 25.2 million, growing 2% year-over-year and quarter-over-quarter. As Bom described, membership continued to build on the recovery we outlined previously with our current members compounding their spend at normalized rates consistent with the growth rate we spoke to last quarter.

Product commerce gross profit for the quarter was $2.4 billion, and gross profit margin was 28.4%. Excluding the fire-related costs, gross profit margin was 29.5%, a contraction of approximately 260 basis points year-over-year and 100 basis points quarter-over-quarter.

The year-over-year contraction is driven primarily by the factors we discussed last quarter. Supply chain headwinds and elevated levels of promotional spend we have deployed to support the ongoing recovery in customers. The quarter-over-quarter contraction primarily reflects the weather-related seasonality we often see from Q2 to Q3 as well as timing of the Chuseok holidays.

We continue to view these dynamics as temporarily rather than structural. We believe the long-term drivers of our margin expansion remain intact, operating efficiencies across our fulfillment and logistics network, driven in part by continued investments in automation and technology, supply chain optimization and the scaling of our margin-accretive categories and offerings.

Segment adjusted EBITDA for pro-commerce was $385 million, which excludes the FC fire costs, resulting in an adjusted EBITDA margin of 4.6%. This represents a contraction of approximately 420 basis points year-over-year and 50 basis points quarter-over-quarter.

The year-over-year contraction reflects the gross profit dynamics I just described as well as the headwinds created by the imbalance in our fixed cost structure related to the current demand, which remains a near-term impact from the effects of last year's data incident. The Chuseok timing shift also contributed approximately 40 basis points of year-over-year contraction to both e-commerce and consolidated adjusted EBITDA margins this quarter.

Within developing offerings, Segment net revenues were $1.6 billion, growing 23% on a reported basis and 27% in constant currency. This represents an acceleration from the 24% constant currency growth rate we reported last quarter as we saw durable growth across each of our initiatives.

Developing offerings generated $185 million in gross profit for the quarter, an increase of $29 million year-over-year and segment adjusted EBITDA losses were $269 million for the quarter, an increase of $50 million over last quarter.

The quarter-over-quarter increase in adjusted EBITDA losses was driven by incremental investments as we continue to scale these offerings. Moving now to our consolidated results. Total net revenues were $10 billion for the quarter, growing 7% on a reported basis and 11% in constant currency with the Chuseok timing shift I referenced earlier, accounting for roughly 1 percentage point of year-over-year drag on the constant currency growth rate.

Consolidated gross profit was $2.6 billion with a gross profit margin of 25.7%. Excluding the fire-related expenses, gross profit margin was 26.7%, a contraction of approximately 270 basis points year-over-year and 150 basis points quarter-over-quarter.

The year-over-year contraction is driven primarily by the near-term headwinds in product commerce I discussed, combined with our continued investments in developing offerings. The quarter-over-quarter contraction primarily reflects a weather-related seasonality and Chuseok holiday timing we see from Q2 to Q3.

OG&A expense was $3 billion for the quarter or 30.2% of total net revenues. Excluding the fire-related costs, OG&A expense was approximately $2.9 billion or 28.7% of total net revenues, an increase of approximately 110 basis points year-over-year. This increase was driven by deliberate step-up in marketing spend to support the product commerce customer recovery and the fixed cost base still carrying capacity sized for the pre-incident demand curve.

Operating loss for the quarter was $450 million. Excluding the fire-related costs, operating loss was $202 million. Loss before income taxes was $514 million, or $266 million, excluding the fire-related expenses. Our tax dynamics continue to reflect losses in our early-stage operations in Taiwan and Japan that do not generate offsetting tax benefits at the consolidated level.

Net loss attributable to Coupang stockholders was $501 million or $321 million, excluding the impacts of the fire. This resulted in a diluted loss per share of $0.28 or approximately $0.18, excluding the fire. We generated $116 million in consolidated adjusted EBITDA this quarter resulting in an adjusted EBITDA margin of 1.2%.

This represents a contraction of approximately 330 basis points year-over-year, in line with the 300 to 400 basis points range we guided to last quarter. The year-over-year contraction continues to be driven by the near-term items we have discussed previously, the imbalance of our fixed cost structure and current demand.

The elevated marketing and promotional investments supporting the customer recovery and the supply chain pressures that come with the lower volumes than planned. In addition, there was an approximately 40 basis points negative impact from the Chuseok timing shift I noted earlier.

On cash flows, on the trailing 12-month basis, we generated operating cash flow of $845 million and free cash flow was negative $409 million. The year-over-year declines reflect the lower profitability we have discussed this year, increases in capital expenditure, cash outlays relating to the fire and an elevated levels of tax payments.

During the quarter, we also repurchased 13 million shares of Class A common stock for approximately $201 million. Turning now to our near-term outlook. For Q4, we expect consolidated constant currency revenue growth of 13% to 14%. This reflects our expectation of continued progress in our recovery in product commerce.

For consolidated adjusted EBITDA, we expect the margin to increase 50 to 150 basis points quarter-over-quarter in Q4, reflecting continued underlying progress in product commerce as well as reduced levels of marketing spend. We continue to expect product commerce adjusted EBITDA margins to return by mid-next year to levels approximating those we generated prior to the data incident.

And while margins may be uneven quarter-over-quarter, we believe the long-term drivers of our margin expansion beyond the recovery remain unchanged. For developing offerings, we previously guided to full year losses this year of $950 million to $1 billion. We are now increasing the top end of that range by $50 million to $100 million.

This update is primarily driven by our Taiwan buildout, where we are accelerating infrastructure investments to support our differentiated delivery experience and to scale our supply chain. We continue to evaluate each investment in developing offerings against the same discipline we apply across the business, regress analysis, operational excellence and our conviction to generating meaningful long-term returns.

Operator, we are now ready to begin the Q&A.

Operator

[Operator Instructions] Your first question comes from Eric Cha with Goldman Sachs.

分析師問答

Minuh Cha

Yes. So it was good to hear you reiterate your margin normalization by midpoint next year. But just had a question around the cadence of the margin improvement. .

So now with 3 quarters left and given your guidance on the fourth quarter, it seems like within 2 quarters, the margin improvement should be quite substantial. So should we be expecting flattish margin throughout and then the margins stepping up all at once at the last quarter?

Or should we be expecting a continuous improvement up to the second quarter and what -- why would the dynamics work in such matter? And if -- so if we were to understand the drivers and what causes that trend, even in a high level, that would be most helpful.

The second question is just now during the prepared speech, you commented on the deal loss guidance, raising the top end by $50 million to $100 million. driven by, I think, time line investments.

Would you be able to be a bit more specific about what sort of investment you are making in Taiwan? And what results you're expecting from this investment in I understand that you give full guidance in the fourth quarter earnings for next year, but it would be most helpful if you could share your view on the general direction of developing offering loss into next year, where there this year or even next year may be the peak.

Bom Suk Kim

Eric, thanks for the question. On the margin improvement, cadence question, let me start by providing some context, and I'll address it more directly. As I mentioned, we expect product commerce adjusted EBITDA margins to return to levels approximating pre-incident levels in the middle of next year. .

And on a consolidated basis, for Q4, we expect adjusted EBITDA margins to improve 50 to 150 basis points quarter-over-quarter. Driven in large part by improvements in product commerce.

And we've noted the various inputs or drivers of that margin compression from reducing incremental reacquisition marketing to the imbalance between the pre-incident demand curve and our fixed cost structure continuing to narrow, working through the dislocation in our supply chain.

And each of these items are temporary, not structural. We believe Q3 represents the low point for product commerce adjusted EBITDA margins. The pace of improvement that you asked about, that may vary quarter-to-quarter given seasonal factors and the speed at which we work through each of these items.

But we expect to return sometime in the middle of next year to the product commerce margins approximating pre-incident levels. That's really the most important thing from our view. On the second question about Taiwan investments, some more color on that.

When we're at this early stage when we're growing as fast as we are, a lot of the infrastructure investments that are required for the level of service that we're trying to provide. They do involve a lot of lead time. So we do build ahead of demand.

What you're seeing now is an acceleration of much of that investment in infrastructure and supply chain that really paves the path for to continue the exciting acceleration that we're seeing in Taiwan. And the strong adoption that we're seeing gives us a lot of confidence, gives us more confidence by the day to support that expansion.

So we'll keep investing on that basis and in line as always with our operating principles.

Operator

Your next question comes from Stanley Yang with JPMorgan.

Stanley Yang

I have 2 questions. The first question is related to the deal loss guidance. So out of your deal loss guidance rate, do you consider the Japan each investment increase? And also, I'm wondering your funding dynamics will be -- will remain intact going forward, which means your domestic as cash flow will be used for this Japan Rocket. Now expansion on a combined basis, like a breakeven on a combined basis, do you expect such funding dynamics to continue in '27? .

My second question is about this user spending. So you mentioned encouraging user spending trend for both existing and return users indicating the spend of the existing quarter shows second quarter like growth of 16% is in third quarter as well.

Do you see such strong underlying spending both to remain intact going into mid next year? Or is it too optimistic to assume your product commerce GMV growth to exceed 16% by middle of next year in consideration of additional accretive impact from the new subscribers.

Bom Suk Kim

Yes. Let me take on the second part of your question first -- or second question first. The underlying customer base in Korea continued to grow spend as we've noted, at normalized rates this quarter, consistent with the growth we spoke to last quarter, we believe that's the clearest indication about the durability of that or this continued strong growth comes from the behavior of the customers who are driving that growth.

The customers who left us for an extended period and came back are spending at record levels and compounding at high rates -- the customers who never left, the majority of WW members are doing the same.

And as we lap the affected periods, the cohort that has not returned stops weighing on the comparison and the product commerce growth as we've explained, converges to the growth of our active customers mathematically.

What gives us a lot of confidence is that the growth that we're seeing, we believe, is driven by the exceptional value we provide across our offerings, and we continue to expand that value -- that's really underneath the projections that we're making and the continued strong growth that we're seeing from our active customers today.

Gaurav Anand

Yes, I'll answer your first question, Stanley. The increase in our full year developing offerings loss guidance primarily reflects the opportunity in Taiwan to accelerate infrastructure and supply chain investments ahead of the corresponding growth.

So the customer response we have seen recently, including an acceleration over previous quarters, creates an opportunity to pull forward some of our investments to expand the gap in our customer value proposition. And we measure these investments and related returns over long term.

And at times, there will be some unevenness in the pace of spend as we lean in where the evidence is strong. Regarding Eats, our Korea and Japan offerings continue to operate at a breakeven basis. And we don't see that changing in the foreseeable future, but we will provide full year guidance for developing offerings as part of our Q4 earnings release that we have been doing every year.

So we'll have more detail to share on our outlook for developing offerings next year when we report the next quarter.

Operator

Your next question will come from Seyon Park with Morgan Stanley.

Seyon Park

I have 2 questions. The first is relating to the elevated marketing spend and some of that being targeting returning while members, of your WOW member base, I would assume there is a cohort which like myself, pay the WOW membership on a monthly basis. We're not the ones that are jumping in and out.

And then I would assume there are tenant members who opportunistically come when they feel they have reasons to purchase for that certain month, then some will kind of sign out. And given some of the elevated marketing that you've targeted for the segments, I would assume that segment -- that number has grown.

But as you kind of mentioned, if you start tapering off on that spend going into next year, is there some risk that those transient while members could see a bit of a decline as you do that. I think that's, I guess, the first part of my question.

And then secondly, I do get a lot of questions from investors where whether this elevated marketing spend, has any relations with an overall increasing competitive landscape overall? And whether you are sensing any changes or impact from that or it's really kind of more focused on the WOW members.

And in general, that's -- whether it's a smaller part of the overall strategy. That's my first question, but I'll I'm sorry, I just go on to my second question, if that's okay. You mentioned a meaningful increase in the Taiwan WOW members. And I was just curious whether there had been any kind of specific marketing activities or events, which led to that acceleration in members over there?

Bom Suk Kim

Seyon, thanks for the question. the elevated marketing spend in Korea really has been aimed at reacquiring the WOW members who left and really focusing on the WOW members who have been spending heavily on Coupang.

So as we've mentioned before, not only have the majority of a members return, but the vast majority of that spend is returned. It really hasn't been aimed at, I think, increasing the spend. The spend growth, the return to the full wallet, the spend growth, I mean really the things that are driving the vast majority of the spend on WOW, that's really driven by our customer experience in our view.

So we are seeing that the incremental benefit of that elevated marketing spend, which has really been focused on reacquiring customers diminish as we move further away from the incident, which is something that we anticipated.

So that's why we've already started to bring our marketing spend down, the reacquisition spend down, and we expect that to continue. The marketing engine that's underneath remains the same as it's always been. We invest where we see clear long-term returns and let the customer experience do the heaviest lifting in bringing customers to Coupang and keeping them here.

So hopefully, that clarifies your question. It really is not a competitive response. It isn't really about -- I don't -- we don't think the core impact of that elevated marketing spend has been increasing some short-term spend from customers that's really been aimed at reacquiring the core customers, the core will members that left us during the data incident.

And again, the vast majority of that spend has now returned to well and not only return, it's returned to its full spend and beyond now spending record levels compounding very fast at the rates that we spoke to last quarter, which we -- that part, we believe, has really been driven by our customer experience, which we continue to invest in as well.

On Taiwan, no, there hasn't been any specific marketing event that's really been driving. I think we continue to build our core value proposition, which is increasing selection, with differentiated service at low prices.

And as I mentioned, we continue to -- we are investing and accelerating investments in the underlying infrastructure and supply chain that provides the level of service that I think is driving that great customer acquisition and engagement.

Operator

Your next question comes from the line of Jon Shah with Barclays.

Unknown Analyst

It's great to see your product commerce revenue growth has been accelerating for the last few quarters and will continue to accelerate you see in the fourth quarter. I have 2 questions. One on as 1 on the margins, I'm going to ask 1 at a time. Firstly, on the East, you talked about East now starting to deliver nonfood items in Korea, but you also have the rocket delivery for the fresh and all that. Could you elaborate a bit on what are the use cases for each to deliver the nonfood items that's not covered by the rocket delivery for the regular rocket delivery.

And related to that, by the way, sheet a little bit, just on the Eastern or potentially, do you think you need a ECi Taiwan given you are basically using the same playbook for your e-commerce business in Taiwan, you have East in Korea, you have is even in Japan. Does that make sense for you to have easing in Taiwan at some point? That's my first question.

Unknown Attendee

Sorry, is there a second question, John? Or?

Unknown Analyst

That is second question, but do you prefer -- I just asked a second question at the same time. .

Bom Suk Kim

Sure. Why don't you give us a second question at the same time. And Okay. Sure sure. Your second question is really for the margins, going back to the margins, maybe this is more for grow. Brad, you talked about earlier that the early Chuseok holiday had a negative 40 basis points impact in Q3. I would imagine by the same token, you should have a positive 40 basis point impact in Q4. That's 80 basis point swing and with the exception of last year, when you had a data incident in Q4, which was not typical.

But in the past, your Q4 margins tend to go up 50 to 100 basis points just based on seasonality. So I was just wondering if that math is more or less kind of in the right ballpark, is your 50 to 100 basis points sort of a sequential improvement guide sort of is on a more conservative side.

Just wanted to see if you can elaborate a bit on that. So that's my second question. Yes, John. The first question, there's a lot of context there. I'm not sure there's enough time or it's the right context to go into all the details, but the nonfood delivery that we're exploring in Eats is not necessarily about selection that we don't provide on rocket delivery.

I think there's different value propositions. It is a faster delivery time -- and of course, from an operational perspective, it's a smaller batch. But so I think we're exploring. Our we continue to explore here now how do we leverage our on-demand food delivery network to provide convenience on nonfood items. Across a lot of merchants offline.

And we're incorporating a lot of partnerships with convenience stores and local merchants. They do have different value propositions. Price points will be different. The selection is not necessarily different.

In fact, the selection we provide on rocket delivery in many cases -- in many categories could be broader even than what we're providing on-demand food delivery. But there is a shorter lead time to receiving the product.

And all of this is at a very early stage, and we're approaching it thoughtfully, selectively. I think you'll see the same disciplined approach that we've applied to new segments that we're exploring.

We start small, we test, we look for clear validation and here, we see an opportunity to expand the customer value proposition that we're providing across all of our offerings.

And we'll do that in a -- with a disciplined investment strategy. And I think on Taiwan, right now, we're really focused on building out our retail offering, the fulfillment logistics network the supply chain and our operational teams and culture. And that's where our teams are focused today, and that's where the results you're seeing are coming from.

Gaurav Anand

On your second question, we are guiding to 50 to 150 basis points improvements on in Q4, which is a quarter-over-quarter improvement. This reflects continued improvement against the 3 drivers that we have discussed that will continue over the next several quarters to get back to the historical PC margin levels. And there are a lot of puts and takes in every quarter and -- but we hope to get back to our margins, in title margins by Q2 of next year as we have guided to .

Operator

We will now take our last question from Wei Fang with Mizuho.

Wei Fang

5 I have 2. First one on Taiwan. I think I noticed that you guys have been introducing more global selections to Taiwan recently. And just curious which side of the flyer right now is becoming more important for the near-term engagement and growth, is that bringing Korean and global selection to Taiwan? Or you continue to building a deeper local Taiwanese marketplace? And then related to your investment in Taiwan since you're guiding it up. How do you distinguish the portion of investment that is building ahead of the demand and the portion of the investment that's responding to more near-term demand.

And my second question, a quick one on your new trend now pay later. I was curious what metrics will you be looking at like to help you determine whether you want to scale it. I guess, do you need to see a positive incremental contribution profit before you want to expand more broadly?

Bom Suk Kim

Thanks for your question on. On Taiwan, I think that's not -- the way we think about providing our service and selection, low prices in our value proposition, we're really looking at where the customer finds the most value.

So I think whether it's looking at domestically produced products or internationally produced products, or products in a certain category or the category. We're really trying to provide a wide array of selection, and we respond to where customers find the most value.

That's always been our philosophy. And I think we're really trying to capture the -- we're trying to provide our differentiated service and value across all selection over time in the full wallet. So -- that's -- we -- that's our general approach, and hopefully, that provides -- that answers the question.

On investment in Taiwan, the infrastructure that is required to deliver the level of service we're trying to deliver does require a long lead time. So just -- it's part of the design. It's part of our strategy to build a lot of that infrastructure, not only for logistics and operations but also for the supply chain well ahead of demand.

And when you're talking about the growth rates we're seeing and the acceleration that we're seeing in Taiwan, it's I think part and parcel of the strategy to carry some excess capacity and that you're really optimizing to build a strong foundation for that growth over trying to maximize capacity utilization at the rates set, for example, we typically have in Korea.

Our priorities in Taiwan just to perhaps give you some background. We're really focused, I should say, I should add on building not only the physical, the operational infrastructure, but really also trying to build a disciplined culture in the organization as well to drive both growth and margin improvement at the same time.

Our priorities today have been the same that have shaped our business from the start. It's wowing customers across selection and price and service, as I mentioned earlier. And specifically, right now in Taiwan, we're focused on first identifying and working closely with the right brands and suppliers that are committed to building out the long-term partnership and the right experience for our customers.

And second, we're continuing to expand our owned infrastructure and last mile delivery network, our fulfillment and last mile delivery network, which now delivers the vast majority of our volume next day days a week. Also, I don't know if you were able to catch it, but we're extending our down delivery service.

We just launched that a quarter ago.

Now it covers half of the population in Taiwan. And finally, we're building, as I mentioned, a culture of operational excellence, which enables us to execute with discipline and innovate with speed and those are the keys to delivering the best experience and generating attractive returns for our shareholders.

It's really the underlying true infrastructure that allowed us for years in Korea up to the data incident to deliver both strong compounding double-digit growth and expanding margins. So that's our focus today. and our priorities.

And we're really excited about the long-term opportunity in Taiwan, and we continue to invest with that long-term framework into a business that we believe will be a significant generator of free cash flow and a material contributor to our free cash flow in the near to midterm.

On the Try Now Pay Later. Sorry, on Try Now Pay Later, that's -- that's just an example of one of the many innovations that we're testing out. We have scores of these across our business. And some of these are -- we are -- it's in constant iteration.

We're testing now our philosophy is always to test small to iterate on the defects to look for validation on the consumer and our assumptions. And yes, they have to be validated across a number of things.

They have to be validated on the customer value proposition front and the customer adoption front, customer engagement front, on the unit economics front, on the scalability front.

I mean there are many assumptions here that we look for clear validation for. And of course, very importantly, whether this is going to generate the long-term cash flows and the returns from a shareholder perspective that will justify the investment.

So we look for customer, operational and shareholder ROI lens. Many -- we're looking for validation on assumptions across those types of lenses before we scale any investment in initiatives like Try Now Pay Later

Operator

This concludes today's conference call. Thank you, and you may now disconnect.