Five9 to Acquire Level AI for Approximately $325 Million

Nov 5, 2026 9:25 PM

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Five9, Inc. has agreed to acquire AI-native platform Level AI for approximately $325 million, funded entirely from its balance sheet. Unanimously approved by Five9’s Board of Directors, the transaction is expected to close in 2026, pending customary closing conditions. This strategic acquisition is designed to enhance Five9’s Genius CX Platform by advancing its AI-powered customer experience capabilities across the entire customer journey.

AI-generated summary

Five9, Inc. (NASDAQ: FIVN), provider of the Genius CX Platform, has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey.

The transaction values Level AI at approximately $325 million. Five9 will fund the acquisition with cash from its balance sheet.

The Five9 Board of Directors unanimously approved the acquisition agreement. The transaction is expected to close in 2026, subject to the satisfaction of certain closing conditions.

Five9 said the acquisition will advance its AI-powered customer experience platform.

This article may include AI-generated content that is human-reviewed, which is for reference and general information purposes only and does not constitute investment advice.

Disclaimer: The information provided on this website is for educational and informational purposes only and should not be considered financial or investment advice.

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