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科技破局!鑫苑服务AI智能体赋能,降本增效助力盈利提升

香港智远权证网2026年4月9日 00:00
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2025年鑫苑服务年报显示,公司总收入9.05亿元,同比增长4.14%,毛利率较上年提升3个百分点至31.2%,核心指标稳步优化,其中科技赋能成为推动企业降本增效、实现高质量增长的核心动力,引领行业数字化转型,也为投资者提供了长期竞争力的核心支撑。

在物业行业存量博弈加剧的当下,管理效率成为企业盈利的关键突破口,也是投资者关注的核心竞争力之一。科技赋能是物业行业未来的核心增长动力,而鑫苑服务率先完成科技布局的代际跃升,于行业首发“客服智能体”与“管家智能体”,以AI赋能重构物业服务效率与体验,降本增效成果显著,形成了差异化竞争壁垒。

不同于行业内基础的数字化工具应用,鑫苑服务的AI智能体实现了“业务+智能+管理”的全链路赋能,覆盖客服响应、管家服务、日常运营等多个场景,有效减少人工干预,提升服务效率。

例如,400客服智能体已经接管了日报、月报、交接班报告、质量检测和智能话术辅助等任务,话术辅助不仅包含理性的物业知识指导,还能感知客户情绪,提供感性的沟通支持,每月为客服团队节省了44个工时。管家智能体则将管家日常的收费、巡检、处理工单等工作进行智能化排布,最大限度优化管家时间和工作方式,让管家从重复的、机械的工作中解放出来,把更多时间用在陪伴业主、解决实际问题上,服务响应也更为及时。

这种差异化的优势,让公司在行业马太效应凸显的背景下抢占先机。目前,科技投入见实效,鑫苑服务毛利率提升3个百分点。AI智能体的应用不仅摊薄了人工成本,更提升了服务质量,推动业主满意度提升,进而助力物业费收缴率改善,形成良性循环。此外,科技赋能也为增值服务的拓展提供了支撑,推动家居生活服务等业务快速增长,进一步丰富盈利结构,提升长期投资价值。

 

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