Hội nghị công bố kết quả kinh doanh Q3 2026 của Expensify (EXFY): Nâng định hướng dòng tiền tự do

Những điểm nổi bật chính

• Doanh thu quý 3/2026 đạt 33 triệu USD, với 630.000 thành viên trả phí trung bình. Ban lãnh đạo cho biết doanh thu vẫn tiếp tục chịu áp lực.
• Dòng tiền từ hoạt động kinh doanh đạt 4 triệu USD và dòng tiền tự do đạt 3,3 triệu USD, tăng 170% so với cùng kỳ năm trước. EBITDA điều chỉnh đạt 6,1 triệu USD.
• Expensify đã nâng dự báo dòng tiền tự do cả năm 2026 lên mức 13,5 triệu – 15,5 triệu USD từ mức 12 triệu – 14 triệu USD trước đó.
• Doanh thu của New Expensify từ các khách hàng chưa từng sử dụng phiên bản Classic đã tăng 30% so với quý trước và tăng 212% so với cùng kỳ năm trước, vượt mức 13 triệu USD doanh thu định kỳ hàng năm (ARR).
• Doanh thu phí trao đổi từ Thẻ Expensify tăng 8% so với cùng kỳ năm trước lên 5,8 triệu USD. Lượng đặt chỗ trên Expensify Travel tăng 13% so với quý trước và tăng 40% so với cùng kỳ năm trước, đạt mức kỷ lục theo quý.
• Ban lãnh đạo cho biết New Expensify có thể bắt đầu tăng trưởng vượt qua mức suy giảm doanh thu từ Classic vào năm tới nếu xu hướng hiện tại tiếp tục duy trì, dù thời điểm cụ thể vẫn chưa chắc chắn.

Dữ liệu tài chính quan trọng

Kết quả kinh doanh và hoạt động

New Expensify là động lực tăng trưởng chính. Doanh thu từ những khách hàng tham gia nền tảng mới mà trước đó chưa từng sử dụng Classic đã vượt 13 triệu USD tính theo ARR. Thước đo này không bao gồm doanh thu từ các khách hàng chuyển đổi từ Classic. Ban lãnh đạo cho biết các nhóm khách hàng cũ tiếp tục chuyển đổi sang tài khoản trả phí, trong khi các nhóm khách hàng mới hơn ghi nhận kết quả khả quan hơn so với các nhóm trước đó.

Thẻ Expensify đã mở rộng sang 13 thị trường châu Âu và Vương quốc Anh, hỗ trợ phát hành bằng đồng bảng Anh và đồng euro. Các tính năng bổ sung của sản phẩm bao gồm nâng cấp mã PIN và kiểm soát sinh trắc học, thẻ ảo có giới hạn thời gian, cùng 14 quy tắc được thiết kế để chặn các giao dịch vi phạm chính sách trước khi thanh toán.

Expensify Travel ghi nhận lượng đặt chỗ theo quý cao nhất từ trước đến nay. Tính năng thanh toán chi phí du lịch hợp nhất đã được ra mắt nhằm gộp các lượt đặt chỗ của công ty vào một khoản ghi nợ hàng tháng duy nhất, điều mà ban lãnh đạo cho biết sẽ tạo ra nhiều doanh thu hơn trên mỗi lượt đặt chỗ. Các lãnh đạo cũng nhận định Travel là một công cụ giữ chân khách hàng quan trọng, do Expensify trước đây từng mất khách hàng vào tay các nhà cung cấp kết hợp quản lý du lịch và chi phí.

Hệ sinh thái đối tác đã mở rộng thông qua các tích hợp gốc với Rillet và DualEntry. Expensify cũng đã ký thỏa thuận chia sẻ doanh thu với Rillet và hiện cung cấp hàng chục tích hợp nhân sự, bao gồm Workday, HiBob và BambooHR.

Expensify đã tham gia tiện ích bổ sung Claude for Small Business của Anthropic vào tháng 9. Ban lãnh đạo cho biết việc áp dụng Expensify MCP — giao thức cho phép các trợ lý như Claude và ChatGPT truy cập dữ liệu chi phí — đang tăng tốc. Công ty cũng báo cáo rằng tác tử AI của họ xử lý hơn 96% yêu cầu của người dùng mà không giới hạn những nội dung người dùng có thể hỏi.

Thỏa thuận giới thiệu với Visa cho phép Visa giới thiệu các khách hàng đủ điều kiện và các chương trình thẻ doanh nghiệp cho Expensify. Thỏa thuận này hỗ trợ chiến lược tự mang thẻ (bring-your-own-card) của Expensify, cho phép các doanh nghiệp giữ lại thẻ Visa và mối quan hệ ngân hàng hiện có, đồng thời sử dụng các tính năng khớp hóa đơn, gắn mã bằng AI, kiểm soát và đối soát của Expensify.

Dự báo của ban lãnh đạo

Expensify đã nâng triển vọng dòng tiền tự do cả năm 2026 lên mức 13,5 triệu – 15,5 triệu USD, so với phạm vi dự báo trước đó là 12 triệu – 14 triệu USD.

Ban lãnh đạo đã báo cáo 636.000 thành viên trả phí trong tháng 10/2026 và lưu ý rằng tháng 10 nhìn chung khả quan hơn so với quý 3.

Rủi ro và các yếu tố cần theo dõi

• Tổng doanh thu vẫn chịu áp lực khi mảng kinh doanh New Expensify đang tăng trưởng bù đắp cho tệp khách hàng Classic có quy mô lớn hơn nhưng đang sụt giảm.
• Ban lãnh đạo cho biết thời điểm doanh thu tăng trưởng trở lại rất khó dự đoán và một phần phụ thuộc vào tỷ lệ rời bỏ của khách hàng.
• Mảng Travel giải quyết một nguyên nhân rời bỏ khách hàng trong quá khứ, nhưng ban lãnh đạo thừa nhận sản phẩm này vẫn đang trong giai đoạn mở rộng và chưa đạt đến quy mô của mảng kinh doanh quản lý chi phí.
• Tác động thu hút khách hàng từ mối quan hệ hợp tác với Claude for Small Business vẫn chưa chắc chắn, bất chấp sự chú ý ngày càng tăng và các hoạt động tiếp thị chung.

Điểm nhấn phiên hỏi đáp với chuyên gia phân tích

Các chuyên gia phân tích tập trung vào tác động cạnh tranh của Travel, mối quan hệ đối tác với Claude và thời điểm tăng trưởng của New Expensify có thể vượt qua mức sụt giảm của Classic.

Ban lãnh đạo cho biết Travel hỗ trợ việc thu hút, mở rộng và giữ chân khách hàng, trong đó giảm thiểu tỷ lệ rời bỏ ban đầu là mục tiêu cấp bách nhất. Các lãnh đạo cho biết thêm rằng Expensify hiện có thể cạnh tranh hai chiều với các nhà cung cấp dịch vụ du lịch và chi phí tích hợp, thay vì chỉ hoạt động đơn thuần như một sản phẩm quản lý chi phí.

Về Anthropic, ban lãnh đạo xem việc được đưa vào gói dịch vụ doanh nghiệp của Claude là sự công nhận đối với năng lực MCP và tích hợp AI của Expensify. Công ty coi mối quan hệ này là sự khởi đầu của một quan hệ đối tác dài hạn hơn, nhưng cho biết đóng góp thực tế của thương vụ này trong việc thu hút khách hàng vẫn cần thời gian kiểm chứng.

Về điểm uốn tăng trưởng, ban lãnh đạo cho biết New Expensify đang mở rộng nhanh chóng trong khi Classic tiếp tục sụt giảm dần. Nếu các điều kiện hiện tại tiếp tục duy trì, ban lãnh đạo kỳ vọng mức tăng trưởng của New Expensify sẽ vượt qua đà suy giảm của Classic vào năm tới, dù các xu hướng tốt hơn hoặc xấu hơn có thể đẩy thời điểm đó đến sớm hơn hoặc lùi lại.

Ban lãnh đạo không chỉ ra một phân khúc khách hàng chuyên biệt hẹp nào thúc đẩy việc áp dụng New Expensify. Thay vào đó, họ mô tả cơ hội này mở rộng trên nhiều ngành nghề và khu vực địa lý, được hỗ trợ bởi các công cụ thích ứng với quy trình làm việc hiện có và có thể truy cập thông qua trợ lý AI, email cũng như tương tác bằng văn bản.

Toàn văn biên bản cuộc gọi báo cáo kết quả kinh doanh

Toàn văn cuộc gọi công bố kết quả kinh doanh

Phần trình bày của ban lãnh đạo

Niki Wallroth

Hello. Thank you for joining us for Expensify's Q3 2026 Earnings Call. My name is Niki, and I'm joined today by Ryan Schaffer, our CFO; and David Barrett, our Founder and CEO. As usual, I'll kick off with our legal disclaimer.

Please note that all the information presented on today's call is unaudited. And during the course of this call, management may make forward-looking statements within the meaning of the federal securities laws. These statements are based on management's current expectations and beliefs and involve risks and uncertainties that could cause actual results to differ materially from those described in these forward-looking statements. Forward-looking statements in the earnings release that we issued today, along with the comments on this call, are made only as of today and will not be updated as actual events unfold. Please refer to today's press release and our filings with the SEC for a detailed discussion of the risks that could cause actual results to differ materially from those expressed or implied in any forward-looking statements made today.

Please also note that on today's call, management will refer to certain non-GAAP financial measures. While we believe these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for the financial information presented in accordance with GAAP. Please refer to today's press release or the investor presentation for a reconciliation of these non-GAAP financial measures to their most comparable GAAP measures.

And with that, I'll hand it over to Ryan.

Ryan Schaffer

Thanks, Niki, and thanks, everyone, for joining today's call. Let's start with the Q3 financials.

Revenue for the quarter was $33 million. Average paid members were 630,000. Expensify Card interchange revenue across both Classic and New Expensify was $5.8 million, up 8% year-over-year. While we continue to see some pressure on the top line, our focus remains firmly on the fundamentals of the business and on executing the work required to return to sustainable growth. We've been hard at work to meaningfully improve profitability and cash flow. Operating cash flow was $4 million and free cash flow was $3.3 million. Our GAAP net loss was $3.3 million. Non-GAAP net income was $3.1 million and adjusted EBITDA was $6.1 million. Q3 free cash flow was $3.3 million, which increased 170% from the same period last year.

Today, we're raising our full year 2026 free cash flow guidance of $12 million to $14 million, up to $13.5 million to $15.5 million. As always, we would like to give you an early look at next quarter's paid member trend. For October 2026, we had 636,000 paid members. October is generally strong compared to Q3, so this is both expected and welcome.

Before I hand it over, a quick note on capital allocation. In Q3, we repurchased 722,121 shares of our Class A common stock for approximately $1.3 million. That's a continued commitment to returning capital to shareholders even as we keep investing in growth.

With that, I'll hand it over to David for a business and product update.

David Barrett

Thanks, Ryan. Q3 was a quarter where the growth engine really started to show up in the numbers. New Expensify revenue, the Card, Travel, our partner ecosystem and our AI all moved forward at the same time. Let me walk you through what they look like.

I want to start with the number I think matters most. Revenue from New Expensify, meaning revenue from customers who signed up on New Expensify and never touched Classic, so this excludes all of the Classic customers who simply migrated over, grew 30% from Q2 and up 212% year-on-year to over $13 million in ARR. Last quarter, we told you it would cross $10 million. It's growing on top of and separate from the Classic migration. And it's not just that more people are signing up, they're converting better. Our older cohorts continue to convert into paying customers over time, and each new cohort is outperforming the ones before. That tells us the project is getting better at turning the first expense into a paying customer, which is exactly the flywheel we've been building toward.

The Expensify Card kept expanding this quarter, both in where it works and what it can do. On reach, we're now issuing in pounds and euros, serving 13 European and U.K. markets, which opens up a big piece of our international opportunity. On functionality, we've added enhanced PIN and biometric controls, one-time and date-bound virtual cards and 14 new rules that block out-of-policy purchases before they happen, including a rule that blocks international currency transactions. The idea is simple: stop the bad spend at the swipe instead of chasing it down at the month end.

Travel had a great quarter, too. On economics, we launched consolidated travel billing, which rolls the company's travel booking into a single monthly debit, and that results in substantially more revenue to Expensify from each booking. On volume, trips booked through Expensify Travel grew 13% from Q2 and 40% year-over-year, and Q3 was the biggest quarter on record.

We also kept growing the partner ecosystem around Expensify. We launched native integrations with Rillet and DualEntry, 2 of the fastest-growing AI native ERPs. With Rillet, we signed a revenue share agreement. So both sides are invested in growing it together. We now offer dozens of HR integrations, including Workday, HiBob and BambooHR.

And in September, Expensify became one of the first expense tools in Anthropic's Claude for Small Business plug-in. A small business owner on any paid Claude plan can connect Expensify and simply ask, in plain English, things like, "Which expenses from last month are still missing receipts?" or "When did we spend on software this quarter by vendor?" And Claude answers in seconds from the real expense, card and receipt data. We followed that up with a joint webinar with Anthropic in October that drew more than 1,000 registrants. Every one of these meets customers inside the systems they already run their business on.

And earlier this week, we announced a referral agreement with Visa. Visa can now refer eligible clients and corporate card programs to Expensify. That's a big deal for our bring-your-own-card strategy. A business can keep their Visa card, the points, and the banking relationship it already has and get receipt matching, AI coding, spend controls and reconciliation with no card switch required.

On AI, the Expensify MCP, which lets assistants like Claude and ChatGPT work directly with your expense data, went live last quarter and adoption is exploding, in part because we were selected for the Claude for Small Business bundle. More and more of our customers are managing their expenses from inside the AI tools they already use every day.

And our agents keep getting more capable. Today, Expensify's agent handles over 96% of what it's asked to do without any constraints on what the user can ask. That number goes up a little every day, and every point is work our customers no longer have to do themselves.

So to summarize the quarter, we continue returning capital to shareholders, repurchasing over 700,000 shares for approximately $1.3 million. Expensify Travel and the Card program continue to grow with trips up 40% year-on-year and interchange revenue up 8% to $5.8 million. AI is expanding across the platform, MCP adoption is exploding and our agents handle nearly everything they're asked to do a little better every day. And New Expensify continues to grow, with revenue up 30% from Q2 and 212% year-over-year.

Our path forward is the same one we continue to talk about, to finish migrating the remaining Classic customers onto New Expensify, where they get a dramatically better experience and keep accelerating new customer acquisition into a market that's still almost entirely untapped. Each quarter, the evidence that the plan is working gets a little stronger.

With that, thank you all for joining us today, and let's move to Q&A.

Niki Wallroth

Fantastic. Mark, I believe you're on the line if you want to start us off with a couple of questions.

Phần hỏi đáp

Mark Schappel

David, a question for you on the relatively new travel offering. Maybe you could just talk about how it's changing your competitive positioning. So for example, are you seeing travel help you win new customers that would otherwise not have considered Expensify? Or is the primary benefit just increasing wallet share among your existing customers?

David Barrett

Yes. Good question. I definitely would want Ryan's take on this as well because he's a bit closer to it. But I would say my general take is that I mean there's 3 major pieces to growth: one is acquiring new customers; one is expanding existing customers; and then, of course, retaining customers. I would say the most important of those is probably the retention to start, in that basically, historically, travel was seen as a major churn, cause of churn. So bringing in native travel is primarily to address a known cause of churn, and I think it was really effective in that regard. However, of course, it's also a major lead generator as well as a tool for expanding existing customers. So it hits on all 3 of those pistons. But I would say, for me, the most important and urgent at the start was actually to reduce churn.

I would be curious, Ryan, what do you think about that?

Ryan Schaffer

Yes, I agree. I think before we had travel, we would see customers leave Expensify for T&E solutions like Navan or similar programs that have both travel and expense, and we only had the expense. Now -- so it was basically a one-way direction, right? They would leave the expense-only product for a T&E product. Now we see -- we pull customers from Navan. Obviously, there's kind of battling it out both ways, but it used to just be a one-way battle, people go into a T&E solution. Now we're pulling customers from Navan as well. So we're very competitive in that space. And with our new consolidated travel billing, which we announced earlier this year, we've gotten very competitive on price as well.

So I think the travel product continues to improve. It's getting more competitive and will continue to be even more competitive every day and especially next quarter, next year. So I still think travel is ramping up and getting better and better. So it's a part of the business I'm very excited for, and I think could eventually rival the expense part. Obviously, it's not there yet, but I have a lot of confidence and hope in the travel product.

Mark Schappel

That's helpful. And then switching gears a little bit here. David, I was wondering if you could just provide some more details on the new Claude business bundle and the strategic opportunity it represents to the company. More specifically, how should investors think about the bundle's potential impact on things like customer acquisition and retention, in your view?

Ryan Schaffer

That's a good question. I mean I would say -- I think it's very flattering to be picked by Anthropic for this. I think it's a testament to the strength of our AI integration, our MCP server and basically the overall capabilities of the platform. So at a minimum, I think it's a strong validation of our position in the market. I think that when it comes to long-term customer acquisition, I mean, that remains to be seen. I think that out of the gate, we've been really happy with how much attention it's driven to our MCP server. And I think we've been really happy with the joint marketing that we've already done. I don't think we have anything to announce right now about basically future joint marketing with them, but I would say this is -- we view this as a start of long-term partnership with Anthropic.

Niki Wallroth

Able to unmute? Let's see. Aaron, can you hear me?

Aaron Kimson

I can hear you.

Niki Wallroth

There we go.

Aaron Kimson

My first question is, as New Expensify continues to scale and with the majority of users now on New Expensify, can you talk to your visibility on how we should think about the inflection point where growth from net new customers on New Expensify consistently exceeds the revenue attrition from Classic, such that we can get back to top-line growth, whether you can speak to that in terms of, I guess, qualitatively or quantitatively?

Ryan Schaffer

Yes, I can take that. And David, if you want to jump in. So that is a huge focus for us right now, Aaron. So what we basically have is an exciting technology startup company hidden inside of our kind of legacy technology company. And one is slowly declining and one is growing quite rapidly. And we're trying to figure out when exactly the breakeven point is where the new exciting company is outpacing the growth of the decline of the larger kind of legacy company. We think if things stay the same, that will happen next year and that things are a little bit better than what we projected, it will happen earlier. If they happen a little worse, it will happen a little later. But we think we're getting very close to that point.

David Barrett

Yes. And I guess I would add to that. I think the real challenge is that we're sort of balancing 2 largely unrelated systems that seem to be counteracting each other. Like we have this quickly growing New Expensify platform, and then we have this large but slowly declining sort of legacy Classic customer base. And I think what's -- what I find exciting about this is it doesn't take -- it needn't take a lot to have significant changes. Now it's hard to predict when those changes will happen. But even a relatively small decrease in churn can have a really rapid impact upon top line revenue growth. And so I would say, I think we're very happy with the growth of New Expensify.

I know I'm putting a lot of time in just churn reduction, which is not nearly as exciting, but it's much more impactful. And so we've been putting a lot of work into our customer support organization, to our account management and just the nuts and bolts of making everything work super reliably. Like we talked about how one of the major motivations for Travel was to reduce churn. That's kind of a big-ticket way to do that. But there are 100 smaller ways that we're just focusing on the small wins that aggravate customers that cause them to look around. And I think we've been making a lot of steady progress on that.

So it's hard to project when that tipping point will happen. And there's a lot of different ways, a lot of different paths to that point, but I know it's one that we feel confident is coming, and it's just kind of chipping away at that problem every day.

Aaron Kimson

Got it. That's really helpful. And then as a follow-up, New Expensify is designed to target the 99% of businesses that you guys believe are uninterested in a traditional expense management solution. So it's great to see the more than $13 million in ARR from net new customers using New Expensify. When we think about that 99% that you weren't going to reach before, are you seeing any common characteristics with those customers, whether by vertical, geography or employee count, where you're getting traction with parts of the market you couldn't previously access with Classic?

David Barrett

Maybe I'll take a crack at this one, and Ryan can go after that. I would say one of the challenges with Expensify from the start is that we've never really had a particular vertical alignment. I would say we have customers in every single industry all over the world. And so I don't think we've seen that there are specific -- I mean, like manufacturing is less than like professional services, just because from like a headcount perspective and who does expense reports and so forth. But every business does expense management. Before you have revenue, you have expenses. And so it's your very first accounting problem. It's like universal with business. And so as a consequence of that, I think that's why we've seen traction kind of across the board.

I would say one of the sort of thesis that we have going into this is that it asks the question, so why? Why has 90% of the market opted out of traditional expense management? And I would say a big reason for that, and I believe, is that people don't want necessarily a new app, a new website, a new thing to think about. They need something that's going to -- and they don't want to adapt their processes as janky as they might be. They don't want to wake up in the morning and be like, "Hmm, today's the day, I rethink my expense management, and I want to adapt my company to whatever the tool can do." And I think we're moving away from -- I think the future is moving away from highly configurable tools where you have to adapt your process to what the tool can do. And I think it's moving towards more sort of highly programmable tools, tools that adapt to your processes. Now it sounds like maybe just marketing buzzwords, and I can get behind that. But I would say, I think that's one reason why we invest so much in our agents and what's so exciting about the progress we're making.

Like one of the stats I threw out there is that agents currently are able to do about 96% of what they're asked to do. And that's not 100%, it's true. We're working on that. But it's kind of crazy to think without any constraints. And so there's an infinite number of things that a customer could ask us to do. Truly, anything that they can possibly imagine, they can ask us. And currently, we get about 96% of it right, which is pretty wild. And so I think that's sort of -- as we -- and it's never going to be worse than today. It's only going to get better. And so over time, I think our ability to adapt to their existing processes gets better and better.

Additionally, I think our ability to engage them in the tools they already use. So whether they're using Claude, whether they're just using e-mail because you could just e-mail concierge@expensify.com, and you can use pretty much the entire product that way. You don't actually have to sign into our app. You don't -- you can just text us and things like this. From the employee experience, doesn't require that they actually change their behavior. And so I think the way that we capture that 99% is by making a tool which adapts to their needs and meets them on the platforms that they operate on. And I think it's a radically different design than we've seen sort of elsewhere in the market.

So I think it is going to take something different to capture the other 99%. And I think that's why we've optimized for this design. And I think the results are speaking for themselves. I mean New Expensify growth is pretty strong. And I think that's a consequence of the design decisions that have been put into it. And so there's still a long path to go, absolutely. But I'd say I think there's a broad opportunity across every industry, across every country. And if we can just meet them where they are with a tool that adapts to their needs, and that's what we're aiming for.

Niki Wallroth

All right. That brings us to a close.

David Barrett

All right. Thanks, everyone. Really appreciate your time here.

Ryan Schaffer

Thank you all. See you next quarter.