Cuộc họp công bố kết quả kinh doanh Quý 3/2026 của AudioEye (AEYE): EBITDA kỷ lục, nâng dự báo
AudioEye báo cáo doanh thu quý 3/2026 đạt 11,0 triệu USD, tăng 7% so với cùng kỳ năm ngoái và đánh dấu quý thứ 43 liên tiếp đạt mức kỷ lục. Lợi nhuận thuần GAAP đạt 1,0 triệu USD, tương đương 0,08 USD trên mỗi cổ phiếu pha loãng. EBITDA điều chỉnh tăng 58% lên 3,9 triệu USD, với biên EBITDA điều chỉnh đạt 35%. Doanh thu thường niên lặp lại (ARR) tăng 12%, lên 43,3 triệu USD. Ban lãnh đạo đã nâng dự báo EBITDA điều chỉnh cả năm 2026 lên khoảng 13,4 triệu đến 13,6 triệu USD, đồng thời phê duyệt chương trình mua lại cổ phiếu trị giá 15 triệu USD.
Điểm tin chính
- AudioEye đã báo cáo doanh thu kỷ lục quý 3/2026 đạt khoảng 11,0 triệu USD, tăng 7% so với cùng kỳ năm ngoái, đánh dấu quý thứ 43 liên tiếp đạt doanh thu kỷ lục.
- Lợi nhuận thuần GAAP đã cải thiện lên 1,0 triệu USD, tương đương 0,08 USD trên mỗi cổ phiếu pha loãng, so với mức lỗ thuần 0,6 triệu USD, tương đương 0,04 USD trên mỗi cổ phiếu ở cùng kỳ năm trước.
- EBITDA điều chỉnh tăng 58% lên mức kỷ lục 3,9 triệu USD. Biên EBITDA điều chỉnh mở rộng từ 24% lên 35%, nhờ lợi nhuận gộp cao hơn và hiệu quả chi phí từ ứng dụng AI.
- Doanh thu thường niên lặp lại (ARR) đạt 43,3 triệu USD, tăng 12% so với cùng kỳ năm ngoái và tăng 1,0 triệu USD so với quý trước. ARR khối doanh nghiệp tăng 10%, trong khi ARR từ kênh đối tác và thị trường tăng 14%.
- Ban lãnh đạo đã nâng dự báo EBITDA điều chỉnh cả năm 2026 lên khoảng 13,4 triệu - 13,6 triệu USD, tương ứng với mức tăng trưởng hàng năm khoảng 50%. EBITDA điều chỉnh quý 4 dự kiến đạt 4,2 triệu - 4,4 triệu USD.
- Công ty đã ra mắt Agentic Audits và SDK MCP vào tháng 10. Ban lãnh đạo xem cả hai sản phẩm là cơ hội bán thêm, mặc dù cho biết còn quá sớm để định lượng đóng góp của chúng vào doanh thu.
Dữ liệu tài chính cốt lõi
| Chỉ số | Quý 3/2026 | Thay đổi / Ngữ cảnh |
|---|---|---|
| Doanh thu | Khoảng 11,0 triệu USD | Tăng 7% so với cùng kỳ năm ngoái; quý kỷ lục thứ 43 liên tiếp |
| ARR | 43,3 triệu USD | Tăng 12% so với cùng kỳ năm ngoái; tăng 1,0 triệu USD so với quý trước |
| Lợi nhuận gộp GAAP | 9,1 triệu USD | Tăng 15% từ 7,9 triệu USD |
| Biên lợi nhuận gộp GAAP | 83% | Tăng hơn 550 điểm cơ bản từ 77% |
| Biên lợi nhuận gộp điều chỉnh | 88% | Tăng từ 83% |
| Chi phí hoạt động | 7,8 triệu USD | Giảm 5%, tương đương 0,4 triệu USD |
| Lợi nhuận thuần GAAP | 1,0 triệu USD | So với mức lỗ thuần 0,6 triệu USD |
| EPS pha loãng GAAP | 0,08 USD | So với mức lỗ 0,04 USD trên mỗi cổ phiếu |
| EBITDA điều chỉnh | 3,9 triệu USD | Tăng 58% từ 2,5 triệu USD |
| Biên EBITDA điều chỉnh | 35% | Tăng từ 24% |
| EPS pha loãng điều chỉnh | 0,30 USD | Tăng từ 0,19 USD |
| Dòng tiền tự do | 3,5 triệu USD | Cải thiện 1,5 triệu USD so với cùng kỳ năm ngoái |
| Khách hàng | Khoảng 130.000 | Tăng 6% so với cùng kỳ năm ngoái và tăng khoảng 1.000 so với quý trước |
| Tiền mặt | 9,3 triệu USD | Tăng 0,6 triệu USD so với ngày 30 tháng 6 năm 2026 |
| Nợ thuần | 7,2 triệu USD | Giảm khoảng 1,0 triệu USD từ đầu năm đến nay |
Kết quả kinh doanh và hoạt động
Hiệu quả từ AI đã giúp giảm 19% giá vốn bán hàng mặc dù doanh thu tăng 7%. Ban lãnh đạo cho biết sự cải thiện này chủ yếu đến từ mảng kỹ thuật và cung cấp dịch vụ. Tổng chi phí nghiên cứu và phát triển (R&D) giảm 17% xuống còn khoảng 1,3 triệu USD, bao gồm khoảng 0,4 triệu USD chi phí phát triển phần mềm được vốn hóa.
Kênh đối tác và thị trường tiếp tục là nguồn đóng góp ARR lớn hơn, chiếm khoảng 59% tổng ARR. Doanh thu và ARR của kênh này đều tăng 14% so với cùng kỳ năm ngoái, nhờ việc mở rộng hợp tác với các đối tác chính quyền bang và địa phương.
ARR khối doanh nghiệp chiếm khoảng 41% tổng ARR và tăng 10%. Doanh thu khối doanh nghiệp tương đối đi ngang do doanh thu không thường xuyên giảm đã bù trừ cho đà tăng của doanh thu thường xuyên, phù hợp với chiến lược ưu tiên ARR của AudioEye.
AudioEye đã ra mắt Agentic Audits và SDK MCP vào ngày 8 tháng 10. Cả hai đều sử dụng AudioEye Intelligence, một bộ dữ liệu độc quyền được xây dựng từ hơn 1 triệu đánh giá truy cập của con người trên hơn 100.000 trang web trong hơn 10 năm. Theo ban lãnh đạo, Agentic Audits có thể phát hiện nhiều hơn tới 50% các sự cố mức độ nghiêm trọng cao so với chỉ dùng tự động hóa, với hầu hết kết quả được trả về trong vòng một giờ.
Ban lãnh đạo cũng cho biết khả năng tiếp cận trang web đang trở nên quan trọng đối với các tác tử AI vì chúng điều hướng thông qua cây khả năng tiếp cận (accessibility trees). Trong một nghiên cứu của AudioEye trên sáu trang web, tỷ lệ hoàn thành nhiệm vụ trên trang web kém tiếp cận nhất đã tăng từ 31% lên 96% sau khi áp dụng các giải pháp khắc phục của AudioEye.
Dự báo của Ban lãnh đạo
| Dự báo | Khoảng dự kiến / Triển vọng |
|---|---|
| Doanh thu quý 4/2026 | 11,4 triệu - 11,6 triệu USD |
| Doanh thu cả năm 2026 | 43,6 triệu - 43,8 triệu USD |
| EBITDA điều chỉnh quý 4/2026 | 4,2 triệu - 4,4 triệu USD |
| Biên EBITDA điều chỉnh quý 4/2026 | Khoảng 37% |
| EPS điều chỉnh quý 4/2026 | 0,32 - 0,33 USD |
| EBITDA điều chỉnh cả năm 2026 | 13,4 triệu - 13,6 triệu USD |
Tại điểm giữa của khoảng dự báo doanh thu quý 4, ban lãnh đạo kỳ vọng mức tăng khoảng 550.000 USD so với quý trước, tương đương với tốc độ tăng trưởng quy năm so với quý trước khoảng 20%.
Khoảng EBITDA điều chỉnh cả năm được cập nhật tương ứng với mức tăng trưởng khoảng 50% so với cùng kỳ năm ngoái. Ban lãnh đạo kỳ vọng điểm giữa của dự báo quý 4 sẽ tạo ra quy mô EBITDA điều chỉnh quy năm vượt 17 triệu USD và quy mô EPS điều chỉnh quy năm đạt khoảng 1,30 USD.
Ban lãnh đạo cũng dự kiến chi phí tranh tụng sẽ giảm tiếp trong quý 4 sau khi đã giảm khoảng 50% so với quý trước trong quý 3. Tại điểm giữa của khoảng dự báo, công ty ước tính EBITDA điều chỉnh quý 4 là 4,3 triệu USD, trừ đi khoảng 0,4 triệu USD chi phí phát triển phần mềm, sẽ tương ứng với dòng tiền tự do điều chỉnh khoảng 3,9 triệu USD.
Rủi ro và các yếu tố cần theo dõi
- Agentic Audits và SDK MCP chỉ mới được ra mắt vài tuần trước cuộc họp công bố kết quả kinh doanh. Ban lãnh đạo cho biết vẫn cần thời gian hướng dẫn khách hàng và chưa thể định lượng mức tăng doanh thu mang lại.
- AudioEye tiếp tục xem đánh giá của con người là cần thiết. Các công cụ tác tử có thể phát hiện thêm các sự cố nhưng không loại bỏ hoàn toàn công đoạn thủ công trong việc kiểm tra khả năng tiếp cận.
- Doanh thu khối doanh nghiệp đi ngang so với cùng kỳ năm ngoái do công ty giảm chú trọng vào doanh thu không thường xuyên. Do đó, tăng trưởng tiếp tục phụ thuộc nhiều hơn vào doanh số thường xuyên, hoạt động mở rộng và hiệu quả của các đối tác.
- Việc thực thi quy định pháp lý có thể hỗ trợ nhu cầu, nhưng thời điểm vẫn chưa chắc chắn. Đạo luật 257 của Hawaii quy định thời hạn tuân thủ là 24 đến 36 tháng sau khi các quy định hướng dẫn thực thi được hoàn tất.
- Ban lãnh đạo kỳ vọng việc thực thi pháp lý tại châu Âu, các sản phẩm mới và nhu cầu sẵn sàng cho AI sẽ trở thành các yếu tố tăng tốc tăng trưởng tiềm năng, nhưng chưa đưa ra đóng góp được định lượng cụ thể.
Điểm nổi bật trong phần Hỏi & Đáp với chuyên gia phân tích
Ban lãnh đạo cho biết tăng trưởng ARR trong quý 4 sẽ tiếp tục duy trì ở mức hai chữ số thấp như hiện tại, nhờ doanh số hợp đồng mới và mở rộng gần đạt mức kỷ lục cùng đà tăng trưởng tiếp diễn từ các đối tác. Công ty dự kiến điều kiện nền tảng tương tự trong năm 2027, với khả năng tăng trưởng đột phá từ các sản phẩm mới, việc áp dụng tác tử AI và việc thực thi quy định truy cập tại châu Âu.
Về biên lợi nhuận, Giám đốc Tài chính (CFO) Matthew Domeyer cho biết AudioEye dự kiến sẽ duy trì mức biên lợi nhuận gộp đã được cải thiện trong khi tiếp tục tìm kiếm dư địa mở rộng thêm. Giám đốc Điều hành (CEO) Kelly Georgevich nói thêm rằng doanh thu đã tăng quy mô mà chi phí không tăng tương ứng, và sẽ không cần tăng chi tiêu đáng kể khi doanh thu tiếp tục tăng.
Khi được hỏi về sự cạnh tranh từ AI, ban lãnh đạo lập luận rằng các mô hình AI đa năng không thể sao chép bộ dữ liệu truy cập độc quyền của AudioEye. Nghiên cứu nội bộ của công ty cho thấy các trang web do AI tạo ra vẫn có trung bình 55 sự cố về khả năng tiếp cận trên mỗi trang, trong khi các trang thương mại điện tử do AI tạo ra có số sự cố gấp ba lần so với các trang thương mại điện tử khác.
Các sản phẩm AI mới có thể được bán dưới dạng tiện ích bổ sung (add-on) và một số sản phẩm cũng có thể được mua độc lập. Ban lãnh đạo kỳ vọng các sản phẩm này sẽ hỗ trợ mở rộng khách hàng giữa các lần kiểm định và trong quá trình phát triển phần mềm.
AudioEye cũng đã phê duyệt chương trình mua lại cổ phiếu trị giá 15 triệu USD kéo dài đến tháng 10 năm 2027, tương đương khoảng 15% số cổ phiếu đang lưu hành theo mức giá tại thời điểm công bố. Ban lãnh đạo cho biết dòng tiền dự kiến tạo ra trong quý 4 và năm 2027 sẽ mang lại sự linh hoạt cho việc mua lại cổ phiếu và các mục đích sử dụng vốn khác.
Toàn văn Biên bản Cuộc họp Công bố Kết quả Kinh doanh
Toàn văn cuộc gọi công bố kết quả kinh doanh
Phần trình bày của ban lãnh đạo
Operator
Good afternoon, and welcome to AudioEye's Third Quarter 2026 Earnings Conference Call. Joining us for today's call are AudioEye's Chief Executive Officer, Ms. Kelly Georgevich; and Chief Financial Officer, Mr. Matthew Domeyer. [Operator Instructions] I would like to remind everyone that this call will be recorded and made available for replay via a link in the Investor Relations section of the company's website at www.audioeye.com.
Before I turn the call over to AudioEye's CEO, the company would like to remind all participants that statements made by AudioEye management during the course of this conference call that are not historical facts are considered to be forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for such forward-looking statements. The words believe, expect, anticipate, estimate, confidence, will and other similar statements of expectation identify forward-looking statements.
These statements are predictions, projections or other statements about future events and are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's press release and the comments made during this conference call and in the risk factors section of the company's annual report on Form 10-K, its quarterly reports on Form 10-Q and in its other reports and filings with the Securities and Exchange Commission.
Participants on this call are cautioned not to place undue reliance on these forward-looking statements, which reflect management's belief only as of the date hereof. AudioEye does not undertake any duty to update or correct any forward-looking statements. Further, management's remarks today will include certain non-GAAP financial measures. A reconciliation of the most directly comparable GAAP financial measures to these non-GAAP financial measures is available in the company's earnings release or otherwise posted in the Investor Relations section of its website at www.audioeye.com.
Now I'd like to turn the call over to AudioEye's CEO, Ms. Kelly Georgevich.
Kelly Georgevich
Thank you, operator. We had a great quarter, generating record revenue, record adjusted EBITDA, strong free cash flow and positive GAAP net income, driven by efficiencies and increased AI use across the company. We are also excited to discuss accelerating revenue growth in Q4 with continued operating leverage.
In 2025, we introduced an aspirational goal of 30% to 40% growth in adjusted EBITDA and adjusted EPS per year over the following 3 years. We are pleased to report that we continue to deliver against this aspirational target and now expect approximately 50% growth in adjusted EBITDA in 2026. We also expect a Q4 adjusted EBITDA annualized run rate of over $17 million, up from previous expectations of $15 million. This translates into an annualized run rate for adjusted EPS of around $1.30 in Q4.
Gross margin improved over 550 basis points year-over-year with adjusted gross margins of 88% in Q3, driven by efficiency and increased use of AI. Adjusted EBITDA in Q3 was $3.9 million, up 58% year-over-year. The adjusted EBITDA margin was 35% in Q3.
As we anticipated and as indicated last quarter, litigation expense decreased in Q3. We expect a further reduction in Q4 and believe litigation expense will continue to trend down. We expect meaningful free cash flow generation in Q4 and into 2027, and we recently announced a $15 million stock repurchase program that runs through October 2027. This represents approximately 15% of the outstanding shares at current prices.
It's worth noting that our revenue has nearly doubled over the last 5 years, while our outstanding shares have increased by approximately 10% in this time frame. We also had a strong quarter in terms of GAAP profitability. In Q3, GAAP net income was $1 million or $0.08 per share compared to a net loss of $600,000 and $0.04 per share loss last year. Revenue was approximately $11 million, representing our 43rd consecutive quarter of record revenue. ARR grew $1 million sequentially to $43.3 million at September 30, 2026, 12% over the prior year.
On October 8, we launched 2 new products: Agentic Audits and our SDK MCP. Both are built on what we call AudioEye Intelligence, our proprietary data set created from more than 1 million human accessibility reviews across more than 100,000 sites over 10 years. Our SDK MCP brings AudioEye Intelligence into AI coding tools developers already use so they can catch and fix issues while coding is being created.
Our Agentic Audits use an AI agent powered by our proprietary data set to move through a site the way a real user would, opening menus, filling out forms and going through checkout. They can find up to 50% more high severity issues than automation alone and most results come back within an hour. Our solution already delivers 3 to 4x the legal protection of others. These new products add to that protection, helping developers ship more compliant code from the start and helping companies catch high-risk issues as their sites change. These products represent exciting upsell opportunities.
In September, we released a study on how well AI coding tools build accessible websites. We asked AI agents to create 15 sites that comply with WCAG 2.2 AA standards. We found that even when explicitly instructed to make the site accessible, it could not. The AI-generated sites averaged 55 issues per page compared to 62 on a typical site. And AI-generated e-commerce sites had 3x as many issues as other e-commerce sites. Because AI models have been trained on an inaccessible web, they repeat the same accessibility failures.
Digital accessibility has become a critical part of AI readiness as well as compliance. As more agents complete tasks for humans, they increasingly rely on a web's accessibility tree to navigate the site. To illustrate how important the accessibility tree has become, we've published research on how AI agents perform on inaccessible websites. We ran AI agents through everyday tasks on 6 sites with and without AudioEye's fixes. We found that on the least accessible site, AI agents completed only 31% of their tasks.
With AudioEye fixes, that rose to 96%. The AI agents navigate through a site's accessibility tree. So when it's broken, they can't complete tasks like making a purchase or booking. This means an accessible site now serves 2 audiences, people with disabilities and the AI agents acting on the behalf of customers.
On the regulatory side, in September, the European Standards Body published an updated accessibility standard that adopts WCAG 2.2, which raises the bar for companies covered by the European Accessibility Act. Stateside, Hawaii signed a new law in July, Act 257. Act 257 is the first state law to require all private businesses to conform to WCAG 2.1 Level A and AA through rules the state is now finalizing. This will have significant implications for the travel and hospitality industry. We believe other states may follow Hawaii's lead. The new law took effect July 14, 2026, with compliance deadlines 24 to 36 months after the rules are final.
Turning to guidance. For the fourth quarter of 2026, we expect revenue between $11.4 million and $11.6 million, a sequential increase from the third quarter of 2026 of approximately $550,000 at the midpoint and approximately 20% annualized sequential revenue growth.
For the full year 2026, we are narrowing the revenue range to between $43.6 million and $43.8 million. For the fourth quarter of 2026, we expect adjusted EBITDA of between $4.2 million and $4.4 million, a 56% increase over the fourth quarter of 2025 at the midpoint and an adjusted EBITDA margin of approximately 37%. We expect adjusted EPS of between $0.32 and $0.33 per share for the fourth quarter of 2026.
For the full year 2026, we are increasing adjusted EBITDA guidance from at least $12.7 million to between $13.4 million and $13.6 million, representing approximately 50% year-over-year growth. As mentioned earlier, Q4 adjusted EBITDA guidance represents an annualized run rate of over $17 million, and we expect cash generation to ramp significantly in Q4 and 2027.
In the fourth quarter, at the midpoint of guidance, an adjusted EBITDA of $4.3 million less around $400,000 of software development costs implies $3.9 million of adjusted free cash flow. Litigation expenses decreased in Q3, down approximately 50% from the second quarter. Further decreases in litigation expense are expected in the fourth quarter, contributing to substantial cash generation.
With that, I'll hand it over to Matt to cover our financial results in more detail.
Matthew Domeyer
Thank you, Kelly. As Kelly mentioned, revenue for the third quarter was a record $11 million, representing our 43rd consecutive period of record revenue. Annual recurring revenue was $43.3 million as of September 30, 2026, up from $42.3 million as of June 30, 2026. Year-over-year, ARR grew 12%, driven by double-digit growth in both our partner and marketplace and enterprise channels.
As of September 30, 2026, AudioEye had approximately 130,000 customers, up 7,000 or 6% from approximately 123,000 customers as of September 30, 2025, and up approximately 1,000 from June 30, 2026. The increase was driven primarily by our partner and marketplace channel with enterprise customers also increasing. Both of our 2 revenue channels continued to deliver strong results. AudioEye's enterprise channel consists of our larger customers and organizations that generally engage directly with AudioEye's sales personnel for pricing and solutions.
As we have previously discussed, in 2026, we have reduced our emphasis on nonrecurring revenue to focus on growing ARR. In the third quarter of 2026, enterprise revenue was relatively flat year-over-year with lower nonrecurring revenue being offset by increases in recurring revenue. Our focus on enterprise ARR is showing results, and it increased 10% over the comparable prior year period as we continue to deliver some of our strongest new and expansion business to date. As of September 30, 2026, enterprise ARR represented approximately 41% of total ARR.
Our partner and marketplace channel includes all revenue from our SMB-focused marketplace products as well as from partners who deploy these products for their SMB customers. In the third quarter of 2026, the partner and marketplace channel revenue increased 14% year-over-year. We again saw strong expansion from our state and local government partners in the quarter. Partner and marketplace ARR grew by 14% compared to the prior year quarter and represented approximately 59% of total ARR as of September 30, 2026.
Gross margin for the third quarter expanded over 550 basis points to 83% compared to 77% in the third quarter of 2025. Gross profit grew 15% to $9.1 million compared to $7.9 million in the prior year period. While revenue grew 7%, cost of revenue declined 19%, resulting in 160% conversion of incremental revenue to gross profit. The reduction in cost of revenue came primarily from AI-driven efficiencies in engineering and service delivery.
Adjusted gross margin was 88% in Q3 2026 compared to 83% in the prior year comparable period. The increase in adjusted gross margin is consistent with the GAAP change. In the third quarter of 2026, operating expenses decreased 5% or $400,000 to $7.8 million. The decrease in operating expenses was driven primarily by lower R&D and sales and marketing spend.
Our total R&D spend in Q3 was approximately $1.3 million, including approximately $400,000 recorded as capitalized software development costs. Total R&D spend decreased 17% year-over-year and was around 12% of Q3 2026 revenue, down from 15% in Q3 2025, driven by increased AI usage.
Net income in the third quarter of 2026 was $1 million or $0.08 per diluted share compared to a net loss of $0.6 million or $0.04 per share in the same year ago period, driven by higher gross profit and lower operating expenses noted previously.
In the third quarter of 2026, we achieved record adjusted EBITDA of approximately $3.9 million or adjusted EPS of $0.30 per diluted share and an adjusted EBITDA margin of 35%. This compares to Q3 2025, which had an adjusted EBITDA of $2.5 million or adjusted EPS of $0.19 per share and an adjusted EBITDA margin of 24%. The $1.4 million or 58% increase in adjusted EBITDA over the comparable period of the prior year was primarily driven by increases in gross profit and AI efficiencies.
In the third quarter, we generated $3.5 million of free cash flow, calculated as adjusted EBITDA of $3.9 million plus $400,000 of capitalized software development costs, an improvement of $1.5 million from the third quarter of 2025.
Turning to the balance sheet. We ended the quarter with $9.3 million in cash, an increase of $600,000 from June 30, 2026, and $3 million available under our revolving line of credit. As of September 30, 2026, our net debt, defined as total debt less cash, was $7.2 million. Net debt has declined approximately $1 million year-to-date and our net debt to adjusted EBITDA ratio, using the midpoint of our updated 2026 adjusted EBITDA guidance is approximately $0.5 million.
With that, I'll turn the call back to the operator to open the line for questions. Operator?
Operator
[Operator Instructions] Our first question comes from the line of Josh Reilly with Needham & Company.
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Joshua Reilly
Nice job on the quarter here. I know it's early on the 2 new AI products you released in October, but maybe you can share how much you're seeing in terms of the push-pull dynamics on AI features from customers? And are customers requesting more AI functionality? Or are you seeing that you need to build awareness of what AI can do for them?
Kelly Georgevich
Yes, it's definitely still early days. We just released the product a couple of weeks ago. So far, feedback has been very positive, especially with the customers who have been in beta. I think I'd say both, but I'd say some of it has to be education on the customer side. We think these are really powerful add-ons for customers, especially to do more in real time or between audits. But yes, we're pretty excited about what they can do, especially on the expansion side.
Joshua Reilly
Got it. And then as we think about the ARR growth going forward, how sustainable is this low double-digit growth rate for the balance of 2026? Without giving any specific guidance, what are the puts and takes investors should be considering for Q4 ARR growth that could maybe lead to outperformance? And then in 2027, once again, it seems the demand environment should be further improving given the tailwinds out there. Is there anything we should be considering in terms of the macro or otherwise that may impact demand trends?
Kelly Georgevich
Yes. We had about 12% year-over-year ARR growth, which is good to see. I think we expect that to continue into Q4. We're seeing really good momentum across the board, near record new and expansion business, really solid growth from partners. And so all of that is just a positive for Q4 and expectations there on ARR.
I think we can expect something similar for 2027 with some additional accelerators or things that could move the needle, things like our new product offerings. I think as agents take over more path, the readability of the sites and how accessibility plays into that could be really interesting. And then, of course, enforcement of the EU could move the needle further.
Operator
Up next in the queue, we have George Sutton with Craig-Hallum Capital Group.
George Sutton
Logan on for George here. First one for me, I wonder if you could just unpack the step down in cost of goods sold this quarter a bit more and maybe just talk in any more detail about where the AI efficiencies are coming into play. And I guess, is there more room for margin improvement here? Should we think about this as sort of a onetime step function improvement?
Matthew Domeyer
Logan, it's Matt. Yes, so we saw a 550 basis point increase in margin, which was a really great improvement. The gross profits helped by the growing ARR, and we're able to scale. We've also -- we've got a long track record of lowering expenses and working to manage and scale. And so I think where we're at right now, we expect to be able to maintain those rates, and we'll keep looking for room to expand the margins as we can going forward.
George Sutton
Got it. And then going back to the new AI products and again, recognizing that it's early, but can you give any sense for what kind of uplift in sort of revenue per customer, those new products might have?
Kelly Georgevich
Yes, it's probably too early to quantify it, but I do think they are expansion opportunities for customers kind of like as in between their audits and additional current services that they already have.
Operator
Up next in the queue, we have Richard Baldry with ROTH Capital Partners.
Richard Baldry
I'm going to probably ask a few times going forward because people seem worried about AI sort of becoming a competitive threat in a lot of different verticals. So we've had these tools out for a little while, the large language models. Have you seen any actual new competitors enter the market in trying to leverage those tools to create new businesses and competition with yourselves?
Kelly Georgevich
We haven't seen much in the market, no. I think that study we put out kind of emphasizes what we've been talking about for some time, which is we have this proprietary data set that no one else has over 1 million human fixes over 100,000 websites over 10 years, so no one can replicate that. And what the web has been trained on and what AI is trained on has been inaccessible sites.
So the idea of a new product coming in or a new competitor coming in that can just do what we've been doing for 10 years is just not possible. And that's part of the reason we put out the study over the last 3 months or so is to prove that AI just can't do this. We found that AI eventually had no impact when you instructed it to create a site that was accessible and our AI tools are powered with our proprietary data set.
Richard Baldry
And when you think about the new tools and the automation you're able to achieve with them, is there a way to think about how much of your prior workload you're able to automate? And how much you think you could incrementally automate over time? And how much sort of either now or long term remains probably manual because of complex or other issues?
Kelly Georgevich
Yes. We definitely still find that you need the manual aspect of an audit. What we like about these new products and what they can do is they can find on the Agentic Audits significantly more issues than our automation, about 50% more of the high severity issues. So they're nice little fill-ins after a website redesign or between audits and same on the SDK MCP is while you're creating code, if you can solve a number of the issues that you would have to wait for an audit to find. I think that's pretty powerful.
Richard Baldry
Is there another way to think about sort of how much -- you've had significant improvements in OpEx and on your cost of goods line. How deep into the process of automating your own operating side of the table and your go-to-market COGS side, do you think you're at? How much incremental profitability do you think you could do even off the same revenue base with further automation?
Kelly Georgevich
Yes, we've been able to ramp revenue without ramping expenses for a number of years. And I think AI has just given us that extra kind of milestone where we've been able to implement AI and be very efficient across all departments. I think we expect to see that to continue. So as revenues increase, I don't think we'll need to ramp expenses significantly, but we're still focusing on finding further efficiencies as well.
Richard Baldry
And last for me, more sort of top of the funnel. If you look at your sales overall, sort of the pipelines, can you talk about the degree to which they're expanding either in sort of geographies where the regulatory environment is pushing it outside of those? How do you feel about those entering or heading towards fiscal '27?
Kelly Georgevich
Yes. I think we're seeing some of our best lead volume to date still. And as I mentioned, some of our best new business and expansion ARR to date. Litigation is still growing at record levels. So that's definitely a factor that we're continuing to see. And so regulation is helping, but I think demand overall is growing and that litigation -- private litigation is driving demand as well. As you ramp enforcement, we expect to see additional demand. And I do think there is a possibility for additional demand with the AI readiness and linked to accessibility.
Richard Baldry
Maybe one last one to squeeze in. Your cash hit a multiyear high in the quarter. I'm sort of curious, what do you think a comfortable level of cash for operations is now that your EBITDA is scaling the way it is sort of against the backdrop of how much you'd be willing to use the on-hand cash for buyback versus use it out of quarterly cash flow from ops?
Kelly Georgevich
Yes. Yes. I mean I think we're -- we have the $3 million line of credit. I think we're pretty comfortable at levels that we've been at over the last handful of quarters. I do think that there's a key aspect of a significant cash generation in Q4 and into 2027, which allows us to do a lot with that extra cash, but I think we feel pretty comfortable with where it's at now.
Operator
And our last question comes from the line of Scott Buck with Titan Partners.
Scott Buck
Kelly, on the new Agentic products, how are they priced? Are they stand-alone SKUs? Or are they bundled with kind of existing products?
Kelly Georgevich
You can purchase those either, so you can purchase them as stand-alone and so like an add-on to your current line items on your contract or certain products, 1 of the 2 you can buy as a stand-alone product.
Scott Buck
Okay. Perfect. And then customer accounts rose about 6%. ARR grew 12%. Is ARR growing because of mix, pricing, upsells? Help kind of bridge me there.
Kelly Georgevich
Yes, really across the board. So we saw double-digit ARR growth in both our enterprise, which is kind of new and expansion business, both kind of approaching record numbers and the partner side as well. So kind of operating and performing on all cylinders.
Scott Buck
Okay. And then last one on capital allocation and the announced buyback. How quickly do you expect to execute on the buyback? And is that constrained by the credit agreement?
Kelly Georgevich
I mean our stock is trading at 6x EBITDA adjusted EBITDA and growing 50% over year. So we do think it's an attractive time to buy and a good way to deploy excess cash for our shareholders. We don't see -- we have a good relationship with our debt provider and don't see any issues there.
Operator
At this time, this concludes our question-and-answer session. I'd now like to turn the call back over to Ms. Kelly Georgevich for her closing remarks.
Kelly Georgevich
I'd like to thank our employees, customers and investors for their continued support, and we look forward to providing you an update on the next call.
Operator
Before we conclude today's call, I would like to remind everyone that a recording of today's call will be available for replay via a link in the Investor Relations section of the company's website. Thank you for joining us today for AudioEye's Third Quarter 2026 Earnings Conference Call. You may now disconnect.
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