Manulife appoints Sarah Chapman as Global Chief Marketing & Customer Experience Officer, joining Executive Leadership Team

PR NewswireSep 10, 2026 5:06 PM

View all comments（0）



TORONTO, Sept. 11, 2026 /PRNewswire/ -- Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, reporting to Phil Witherington, President and Chief Executive Officer, and joining Manulife's Executive Leadership Team.

Manulife appoints Sarah Chapman as Global Chief Marketing & Customer Experience Officer

Chapman will lead Manulife's Global Marketing organization, with responsibility for the company's brand, marketing and enterprise customer experience strategies.

"Sarah is a proven global leader with deep knowledge of our business, customers and enterprise strategy," said Phil Witherington, President and Chief Executive Officer, Manulife. "Her appointment reflects the strength of our internal talent pipeline and is the result of thoughtful succession planning. I'm confident her strategic perspective, creativity and strong track record of leading transformation will help us build on our momentum, deepen our customer focus and advance Manulife's ambition to be the number one choice for customers."

Chapman currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas. She previously served as Chief Marketing Officer for Manulife Wealth and Asset Management. Her leadership experience spans marketing strategy, brand, digital, analytics, customer experience and sustainability.

"I'm honoured to take on this role and am excited to help make lives better for more than 37 million customers around the world," said Chapman. "Manulife has an exceptional Global Marketing team, a trusted brand, and a clear commitment to innovation. I look forward to building on our strong foundation and working with colleagues across the company to deliver meaningful experiences and impact for our customers."

Chapman succeeds Karen Leggett, who will retire from Manulife at the end of this year, providing for a smooth leadership transition.

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia and Europe, and primarily as John Hancock in the United States. Through Manulife Wealth & Asset Management, we serve individuals, institutions and retirement-plan members worldwide. At the end of 2025, we had more than 39,000 employees, over 109,000 agents, and thousands of distribution partners, serving more than 36 million customers. We trade as MFC on the Toronto, New York and Philippine stock exchanges and under 945 on the Hong Kong stock exchange.

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.

Media Contact
Brittany Straughn
Global Chief Communications Officer
Brittany_Straughn@jhancock.com
978-621-9116

Disclaimer: The information provided on this website is for educational and informational purposes only and should not be considered financial or investment advice.

Comments (0)

Click the $ button, enter the symbol, and select to link a stock, ETF, or other ticker.

Commenting Guidelines

Recommended Articles

Salesforce vs. ServiceNow: SaaS Sees AI Turnaround, Which Has More Upside Potential, CRM or NOW?

TradingKey - Salesforce (CRM) and ServiceNow (NOW) were rarely viewed as direct competitors in the past. Salesforce has long dominated enterprise sales, marketing, and customer service markets, while ServiceNow excels in IT service management and internal workflows. However, as both companies increasingly push into each other's core businesses, the once-clear boundaries between the two SaaS giants are rapidly disappearing.

Copper Surges to Record High: Which Copper Stocks Are Worth Watching?

Copper prices recently reached an all-time high of $14,533, registering a cumulative gain of 17% over the past year. Underpinning this record rally is a long-standing narrative championed by copper bulls for years: aging major global mines struggle to keep pace with demand growth driven by AI data centers, renewable energy, and power grid construction. The gains over the past year have been supported precisely by this long-term supply-demand mismatch.

US Stocks End Four-Day Losing Streak, Dow Rises 500 Points; Dell Surges 12%, Oracle Reverses Gains to Fall Nearly 2% Post-Earnings

A pullback in international oil prices provided risk-appetite support for U.S. stocks, snapping a four-day losing streak, with computer hardware and optical communication stocks leading the gains. At the close, the Dow Jones Industrial Average rose 0.98% to 52,573.29; the Nasdaq Composite Index gained 0.96% to 26,333.04; and the S&P 500 Index advanced 0.86% to 7,656.98.

Dell Stock Price Forecast: Gains Over 11% to Hit New Record High, Next Price Target to Surpass $600

On September 11, Eastern Time, Dell Technologies (DELL) shares reached an intraday high of $567.75, setting a new record high with a gain of over 11%. RBC Capital recently initiated coverage on Dell with an "Outperform" rating and a price target of $640. RBC believes that enterprise investment in AI, computing modernization, storage expansion, and PC replacement demand will support Dell's performance in consistently exceeding its long-term targets. Analyst David Paige stated that Dell's end-to-end portfolio across computing, PCs, storage, and servers, combined with its massive installed base, industry-leading supply chain capabilities, and flexible consumption models (such as subscription-based delivery), positions the company to continue capturing market share.

Micron Taiwan Employees Get Up to 68 Months of Pay: Will Strike Risk Ease as HBM Supply Draws Focus?

TradingKey - As AI servers continue to drive up demand for DRAM, particularly High Bandwidth Memory (HBM), Micron Technology (MU) has announced its FY2026 incentive plan for employees in Taiwan. However, the company and the union at its Taoyuan plant failed to reach an agreement in the first round of labor mediation.

Featured Tools